Error on web site Contact form

5 replies
1199 views
Translate

The Contact form on my web site at http://www.tellerbooks.com/contact.htm worked fine for years, but now there appears to be an issue when it is used. Users are directed to a "File not found (404 error)" page at http://www.tellerbooks.com/webformmailer.php whenever they make a submission through the Contact page. Any ideas what the issue might be?

This topic is closed to new replies. Start a new post to keep the conversation going.

Jon FritzCorrect answer

Community Expert

Did you recently switch away from GoDaddy hosting?

That would make the webformmailer.php file unavailable to your site. If you are still with GD, and someone mistakenly deleted that file, you will need to contact them to have them re-add it to your site. If the file was moved, it will need to go back to the site's root folder, on the same directory level as your home page.

Nancy OShea

Community Expert

Was your server updated to PHP 7?

Did you change web hosts?

Translate

Nancy O'Shea— Product User & Community Expert

J

jmt111Author

Inspiring

I am still with GD. My server was not updated to PHP 7; it is still at PHP 5.4. Is there somewhere on the Internet where I can retrieve webformmailer.php? It's not on my computer or on the remote server.

Translate

Nancy OShea

Community Expert

From GoDaddy Help.

Using Our PHP Form Mailers on Web & Classic Hosting | Web & Classic Hosting - GoDaddy Help US

Translate

Nancy O'Shea— Product User & Community Expert

Jon Fritz

Correct answer

Community Expert

Did you recently switch away from GoDaddy hosting?

That would make the webformmailer.php file unavailable to your site. If you are still with GD, and someone mistakenly deleted that file, you will need to contact them to have them re-add it to your site. If the file was moved, it will need to go back to the site's root folder, on the same directory level as your home page.

Translate

BenPleysier

Community Expert

It means that http: / / www .tellerbooks.com/webformmailer.php (without the spaces) cannot be found as can be verified by what the browser says.

Have a look at the remote directory and see if you can locate it that way.

Translate

Wappler is the DMXzone-made Dreamweaver replacement and includes the best of their powerful extensions, as well as much more!

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.