file shows only strange code with ? when opening

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We just switched from Dreamweaver5 to DreamweaverCC 2018. All the files appear to be working fine in the new Dreamweaver, except our collection of newsletter files. When we open any of these files this is what shows on the screen. I tried cleaning up the code, but no luck. What might make the file open and look like this?

dreamweaver cc 2018

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anissa_thompsonCorrect answer

Community Expert

Hi Wendy -

Did you attempt to run Tools > Clean Up Word HTML?

Hope this helps! Make sure to press "✔ Correct Answer" on this post if this answers your question. Happy Creating!Anissa • @anissat

Nancy OShea

Community Expert

Which software was used to create the Newsletters please?

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Nancy O'Shea— Product User & Community Expert

Nancy OShea

Community Expert

This suspiciously looks like junk code generated in Microsoft Office.

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Nancy O'Shea— Product User & Community Expert

pziecina

Legend

https://forums.adobe.com/people/Nancy+OShea wrote
This suspiciously looks like junk code generated in Microsoft Office.

Mso = Microsoft office.

Which indicates Ms Word or Publisher was used to create the newsletter. That along with the data_liveedit being used means that Word or a Word clone is most likely the source.

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BenPleysier

Community Expert

This is usually caused by a coding error. The best way is to compare the file to one that does show properly. One of the questions that I would raise is "why is the body tag right at the top of the document?".

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