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Participating Frequently
Mar 28, 2022 10:55 PM UTC
Answered

Files not transferring to server

I am using DW21.1 on a Mac running OS12.2.1 (Monterrey). Hosting is by Namecheap.

DW tells me I am connecting successfully to the remote server, but when I try to upload a file the background file information window tells me "--same--not tranferred"

I saw on a Namecheap help forum that they use Linux servers, so I wonder if that has anything to do with it.

My tech level is pretty minimal. Any suggestions?

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    Nancy OShea
    Nancy OSheaCorrect answer
    Community Expert
    Mar 28, 2022 11:25 PM UTC

    The key thing to check is that you're uploading files to the correct ROOT directory on your server.  Many Linux hosting plans use public_html/ but if you're unsure, check with Namecheap.

     

    In DW, go to Site > Manage Sites > click on your site definition.   Click the Servers tab.  Verify your FTP log-in credentials are entered as Namecheap says to.  See example screenshot.

     

     

    Click on More Options.

     

     

    Click the TEST button.

     

    If that works, try uploading a single file from your Files Panel (F8) such as index.html.

     

    Post back with your results.

     

    Nancy O'Shea— Product User & Community Expert

    3 replies

    Participating Frequently
    Mar 29, 2022 12:38 AM UTC

    Bless you! Substituting public_html/ for what I believe Namecheap instructed me to use, allowed me to upload a trial fuile, which actually showed up on the Internet!

    Now to do more extensive revisions!

    Thanks again.

    Translate
    Nancy OShea
    Community Expert
    Community Expert
    Mar 29, 2022 12:42 AM UTC

    You're welcome.  Glad I could help. 🙂

     

    Translate
    Nancy O'Shea— Product User & Community Expert
    Nancy OShea
    Community Expert
    Nancy OSheaCommunity ExpertCorrect answer
    Community Expert
    Mar 28, 2022 11:25 PM UTC

    The key thing to check is that you're uploading files to the correct ROOT directory on your server.  Many Linux hosting plans use public_html/ but if you're unsure, check with Namecheap.

     

    In DW, go to Site > Manage Sites > click on your site definition.   Click the Servers tab.  Verify your FTP log-in credentials are entered as Namecheap says to.  See example screenshot.

     

     

    Click on More Options.

     

     

    Click the TEST button.

     

    If that works, try uploading a single file from your Files Panel (F8) such as index.html.

     

    Post back with your results.

     

    Translate
    Nancy O'Shea— Product User & Community Expert