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MH57
MH57
Inspiring
September 22, 2023
Answered

FTP error: an FTP error occured

  • September 22, 2023
  • 3 replies
  • 875 views

Sorry, there's an old topic, but I looked through it and wasn't able to find the answer and the topic is locked now too.

I keep getting this FTP error in Dreamweaver (21.1) while my hosting provider checks with FileZilla and this works totally fine it seems. 
So it seems it's a typical Dreamweaver thing...

All help very welcome!

    This topic has been closed for replies.
    Correct answer MH57

    Who is your hosting provider?

     

    If your host is using modern server protocols, you may need to update to Dreamweaver 21.3.  See below for more details on what the update contains.

    https://helpx.adobe.com/dreamweaver/using/whats-new/2022-1.html

     


    With FileZilla and some help from the provider it went OK. The trick was that the FTP username was not working, because it connected to a different domain. In the end filling in the hard IP-number did the trick.

    Thanks for the help!

    3 replies

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    September 22, 2023
    quoteSo it seems it's a typical Dreamweaver thing...
    By @MH57

    =============

    No.  It's not typical.

     

    Which version # of Dreamweaver?

    Which operating system & version #?

     

    Make sure your server log-in credentials & root directory are properly defined.  Click the TEST button to confirm.

     

    To rule out a system problem, download & install free FileZilla S/FTP client.  Click the GREEN download button below.

    https://filezilla-project.org/download.php

     

    If Filezilla can't connect to your server, the problem lies elsewhere, somewhere between your computer & server. 

    Check your firewall, anti-virus, router and operating system.

     

    Nancy O'Shea— Product User & Community Expert
    MH57
    MH57Author
    Inspiring
    September 22, 2023

    - Dreamweaver version 21.1
    - Windows 11

    I'll try the FileZilla thing. 👌

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    September 22, 2023

    Who is your hosting provider?

     

    If your host is using modern server protocols, you may need to update to Dreamweaver 21.3.  See below for more details on what the update contains.

    https://helpx.adobe.com/dreamweaver/using/whats-new/2022-1.html

     

    Nancy O'Shea— Product User & Community Expert
    Jon Fritz
    Community Expert
    Jon FritzCommunity Expert
    Community Expert
    September 22, 2023

    Some things to try...

    1. Go to Site > Manage Sites > choose the site you are having issues with > hit Edit (pencil icon)
    2. Click "Servers" in the side bar
    3. Choose your Remote server and hit Edit (pencil icon)
    4. Verify you have the correct Root Directory typed in. Usually this will be "www", "public_html" or "htdocs", but can be anything depending on the server. Sometimes a trailing / is necessary as well. If this is not entered correctly, it's possible that hitting the Test button will say "Success", but nothing will uploadable.
    5. If you have the correct root directory, click More Options on that same screen to expand the window
    6. Try toggling Use Passive FTP and Use FTP Performance Optimization...

     

    Jon Fritz
    Community Expert
    Jon FritzCommunity Expert
    Community Expert
    September 22, 2023

    What error are you getting?

    MH57
    MH57Author
    Inspiring
    September 22, 2023

    I have a Ditch version installed, but the translation is more or less:

    An FTP error occured. Cannot connect to the host. Unknown error occured.

     

    MH57
    MH57Author
    Inspiring
    September 22, 2023

    Dutch

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