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O
Onidra
Participant
March 14, 2025
Question

FTP Error with French accent

  • March 14, 2025
  • 2 replies
  • 122 views

Hey,


I have an issue with my FTP. When I try to connect to folder with accent (I'm French, and I have to do with what's already done, I can't change it) I have an error (translated from FR):
"An FTP error has occurred - unable to obtain folder information from server.
Access denied. The file does not exist or an authorization problem has occurred.
Check that you have the appropriate authorizations on the server, and that it is correctly configured."

 

Also, in the preview, I have a "?" replacing my accent. But when I check the logs, that's working properly.

 

Any tips?

 

Thanks!

    2 replies

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    March 14, 2025

    Contact your hosting provider.  A folder on the server with special characters is probably off limits to you for a reason.

     

     

    Nancy O'Shea— Product User & Community Expert
    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    March 14, 2025

    Illegal characters are not allowed on servers for security reasons. Folder & filenames must never contain spaces or special characters (~`*&^%$#@':?).   These are reserved for commands & programming scripts.

     

    Folder & filenames on a server may only contain alphanumeric characters separated by a slash (/) dot (.) hyphen (-) or underscore (_).

     

    Rename your local file/folder without special characters and try uploading it again.

     

    Hope that helps.

     

    Nancy O'Shea— Product User & Community Expert
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