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Participant
January 13, 2022
Question

FTP Help - can anyone give me a hand with this.

  • January 13, 2022
  • 2 replies
  • 190 views

This is the message I get when I do the test while adding a server.

This topic has been closed for replies.

2 replies

B i r n o u
Legend
January 14, 2022

two main questions...

1 - are you sure all the credentials are correct (URL and PORT, Login, Paswword, encryption method)

2 - was you able to connect FTP using third software (Filezilla, CyberDuck... whatever)

Participant
January 15, 2022

Yes all my credentials were correct... You would never guess what it was....  Now let me tell you I was on the phone two different days with my provider trying to get this fix..  Today while I was on hold for the8th yes 8 times,  I decided I could not do any more damgae so I went to the cpanel and typed in FTP.... Guess what it was disabled......  I enaled it and everything is working fine now.....  Thanks for answering..

Nancy OShea
Community Expert
Community Expert
January 13, 2022

Hi @eugenem14628672,

Did you define your site?  Site > New Site...

And did you enter your remote server's FTP log-in credentials and Root Directory?  See screenshot.

 

 

Nancy O'Shea— Product User & Community Expert