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Participant
Jan 13, 2022 7:49 PM UTC
Question

FTP Help - can anyone give me a hand with this.

This is the message I get when I do the test while adding a server.

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4 replies

B i r n o u
Legend
Jan 14, 2022 9:37 AM UTC

two main questions...

1 - are you sure all the credentials are correct (URL and PORT, Login, Paswword, encryption method)

2 - was you able to connect FTP using third software (Filezilla, CyberDuck... whatever)

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Participant
Jan 15, 2022 4:35 AM UTC

Yes all my credentials were correct... You would never guess what it was....  Now let me tell you I was on the phone two different days with my provider trying to get this fix..  Today while I was on hold for the8th yes 8 times,  I decided I could not do any more damgae so I went to the cpanel and typed in FTP.... Guess what it was disabled......  I enaled it and everything is working fine now.....  Thanks for answering..

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Nancy OShea
Community Expert
Community Expert
Jan 13, 2022 9:31 PM UTC

Hi @eugenem14628672,

Did you define your site?  Site > New Site...

And did you enter your remote server's FTP log-in credentials and Root Directory?  See screenshot.

 

 

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Nancy O'Shea— Product User & Community Expert