How can I get my refund back?

Forum|Forum|3 years ago
January 15, 2023
2 replies
287 views

I just subscribed the 7 days trial for Adobe Dreamweaver on Sunday, 15th January 2023. After filling up my details for the subscription, I got a notice that my bank account's total has been deducted as much as RM94.20 ($21.73) by Adobe. Isn't it suppose to be free? It it stated that I still got 7 days left. So what's up with the money deduction? Can someone help me?

This topic has been closed for replies.

Nayan_Kankariya

Community Manager

Hi @Ahmad27949824g9f1,

Thanks for writing to us. As per our internal support, refund is successful to your account. Kindly confirm on the same, else please follow the guidelines shared by Nancy.

Have a pleasant day!

Regards,

Nayan

Dreamweaver Team

Nancy OShea

Community Expert

Your card was charged a small sum to ensure the credit card you gave them is valid. If you cancel before the trial ends, you can request a full refund.

Log-in to your account. Click on Manage Plan.

https://account.adobe.com/plans

===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Twitter: https://twitter.com/adobecare
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

Hope that helps.

Nancy O'Shea— Product User & Community Expert

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