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ceciliaj32269891
Participant
April 28, 2017
Answered

how to reinstall Dreamweaver CS5.5

I had the app (education version) installed on my iMac from DVD in 2011. My iMac just died recently and I was not able to deactivate it beforehand. My new iMac has no disk drive so how do I get a downloadable version I can install. I have the original serial number. I tried a download from trials3.adobe.com but when I tried installing I got the message: ”install” can’t be opened. You should eject the disk image

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    Nancy OShea
    Nancy OSheaCorrect answer
    Community Expert
    April 29, 2017

    Contact Adobe Customer Care and ask for an activation reset. Don't ask for anything beyond that because Creative Suite is no longer supported and they'll send you right back to the user forum.

    Contact Customer Care

    Nancy

    Nancy O'Shea— Product User & Community Expert

    4 replies

    Nancy OShea
    Community Expert
    Community Expert
    April 28, 2017

    CS5 is not supported by Sierra OS.  You can try the workaround methods described below but I cannot guarantee your legacy software will work as expected.

    Installing Creative Suite on macOS 10.12 (Sierra)

    Good luck!

    Nancy

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    Nancy O'Shea— Product User & Community Expert
    ceciliaj32269891
    Participant
    April 29, 2017

    Thanks Nancy. It takes me right up to putting in the serial number but of course that doesn't work because it was never deactivated from the dead iMac. How do I do that?

    Translate
    Nancy OShea
    Community Expert
    Nancy OSheaCommunity ExpertCorrect answer
    Community Expert
    April 29, 2017

    Contact Adobe Customer Care and ask for an activation reset. Don't ask for anything beyond that because Creative Suite is no longer supported and they'll send you right back to the user forum.

    Contact Customer Care

    Nancy

    Translate
    Nancy O'Shea— Product User & Community Expert