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Swandive stream
Swandive stream
Inspiring
April 11, 2024
Answered

I keep losing connection to server

  • April 11, 2024
  • 3 replies
  • 1078 views

When I try to upload to my website server (FTP) I keep getting drop-outs like this:

I was able to use FileZilla to access the server fine so I don't know what is causing the issues but it seems to be a Dreamweaver issue. I have given Dreamweaver access through the firewall (Windows Defender) to no effect. Temporarily disabling the firewall also didn't resolve it.

The website (very crude, I know) is https://uploading.fastertrack.com/

I'm using the latest version of Dreamweaver available (21.3)

This topic has been closed for replies.
Correct answer Swandive stream

Update: I seem to have figured out a solution although to be honest I'm not quite sure I 100% understand it.

In the site setup window there are different options for "Connect using". I was using the FTP option and as a test try to different options for "Connect using".

When I switched to Connect using: SFTP I was able to connect to the server. That is secure ftp.

It's possible that the connexion was blocked from the hosting side for security reasons without me realising because I was trying to use standard FTP.

 

Tl:dr - Try using SFTP instead of FTP to connect.

 

Hopefully my problem is solved now 

 

 

3 replies

Swandive stream
Swandive streamAuthorCorrect answer
Inspiring
November 25, 2024

Update: I seem to have figured out a solution although to be honest I'm not quite sure I 100% understand it.

In the site setup window there are different options for "Connect using". I was using the FTP option and as a test try to different options for "Connect using".

When I switched to Connect using: SFTP I was able to connect to the server. That is secure ftp.

It's possible that the connexion was blocked from the hosting side for security reasons without me realising because I was trying to use standard FTP.

 

Tl:dr - Try using SFTP instead of FTP to connect.

 

Hopefully my problem is solved now 

 

 

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
November 25, 2024

When in doubt, ask your hosting provider which connection method they require you to use. 

It varies by server and type of hosting plan you have.

 

 

 

 

Nancy O'Shea— Product User & Community Expert
Swandive stream
Swandive streamAuthor
Inspiring
November 25, 2024

I think I did contact them before

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
April 12, 2024

Time outs can happen when Dreamweaver is idle.  For security reasons, I disconnect from my server when I'm editing locally.  And then reconnect manually when I'm ready to transfer files to the server.

 

If your server is timing out during transfers, that could be a problem with your internet connection.

 

 

 

Nancy O'Shea— Product User & Community Expert
    Swandive stream
    Swandive streamAuthor
    Inspiring
    April 21, 2024

    I find it discconnects after ~5 minutes

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    April 22, 2024

    So does mine if it's left idle.

     

     

    Nancy O'Shea— Product User & Community Expert
    Jon Fritz
    Community Expert
    Jon FritzCommunity Expert
    Community Expert
    April 11, 2024

    Have you tried everything here:

    https://helpx.adobe.com/dreamweaver/kb/troubleshoot-ftp-issues-dreamweaver-cs6-cc.html 

    ...especially toggling Use Passive FTP and FTP Performance Optimization (toward the bottom of the page)?

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