Skip to main content
roberts33286217
roberts33286217
Inspiring
February 21, 2023
Question

Mac mini M2, Dreamweaver 2021 v21.3.0 crashing when loading, updating the site cache

  • February 21, 2023
  • 4 replies
  • 2211 views

Dreamweaver becomes unresponsive on launch, I get a pop up saying updating the site cache, then the spinning wheel and then I have to force quite the non responding application. I have tried deleteing the directory: User > me > library > Caches > com.adobe.dreamweaver-18.1 that did not help. 

I have found similar reports online but most seem to relate to windows environments.

Any help greatly appreciated.

    This topic has been closed for replies.

    4 replies

    D
    Dave F in Austin
    Participant
    March 25, 2024

    Same issue. M3. Spinning beach ball of death. Does anyone know when Adobe expects resolution?

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    March 25, 2024

    This topic is 14 months old and probably out of date.

     

    1. You'll need the latest 14.4 version of Sonoma from Apple. 

    2. Reinstall the latest 21.3 version of Dreamweaver..

    3. Restart your computer.

     

    Nancy O'Shea— Product User & Community Expert
      B
      Community Expert
      Ben MCommunity Expert
      Community Expert
      February 22, 2023

      Have you tried loading up DW in a different user account and seeing if the problem persists to rule out OS user issues?

      roberts33286217
      roberts33286217Author
      Inspiring
      March 1, 2023

      Hi @Ben107584 M  I haven't tried this as the Mac I am using is new and has had minimum software installed. I don't want to start adding unecessary user accounts for what I suspect it's more likely an M2 compatibility issue. For now I will use an old mac running Monterey which Dreamweaver is running fine on, a bit inconvenient but it'll get the job done.

      B
      Community Expert
      Ben MCommunity Expert
      Community Expert
      March 1, 2023

      When you say new, can you confirm nothing was migrated from a previous Mac/time machine backup to this new Mac? Having been through Mac migrations myself back to the PowerPC days sometimes this can sometimes be caused by legacy migrations from a previous installation in the OS that sometimes causes erratic behavior. At most, if your OS user profile has an issue you can migrate folders like documents/photos/etc without issue and just leave system user files behind. Applications are not impacted unless you are in an environment where you are installing Apps per user account and not to the computer in general.  The other case is if the issue persists then we can confirm 100% it is a M2 compatibility issue and you can simply delete the additional user account as if it never existed.

      Nancy OShea
      Community Expert
      Nancy OSheaCommunity Expert
      Community Expert
      February 21, 2023

      Creative Cloud apps are NOT certified compatible with M2 chips (yet).

      See below.

      https://helpx.adobe.com/download-install/kb/apple-silicon-m1-chip.html

       

       

      Nancy O'Shea— Product User & Community Expert
      Jon Fritz
      Community Expert
      Jon FritzCommunity Expert
      Community Expert
      February 21, 2023

      It might help to restore preferences: https://helpx.adobe.com/dreamweaver/kb/restore-preferences-dreamweaver.html 

      If the program won't make it to that point, you may need to manually delete/rename the folder it's trying to restore.

      roberts33286217
      roberts33286217Author
      Inspiring
      February 22, 2023

      Thanks for the info, unfortunately it did not work, I tried manually removing the files and via the key hold down launch method but the app crashes when updating the cache. 

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices