Mac OS _ Catalina: Dreaweaver 20 opens but spinning trying to load, 21.X crashes on trying to open

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Dreamweaver wont even open for me on Mac. Version 21. X I have tried uninstalling, reinstalling. Uninstalled version 21 and only 20... HELP!Can I install version 19?

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user7609621Correct answer

Participant

I used the instructions on using Adobe cleaner. This seems to have worked for now. Thanks for another idea though.

Lisa Haitz

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Ben M

Community Expert

Can you try logging in as another user on the computer to rule out user profile corruption? If DW works in another user profile you might have to consider migration to a new account to clear an OS issue.

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user7609621AuthorCorrect answer

Participant

I used the instructions on using Adobe cleaner. This seems to have worked for now. Thanks for another idea though.

Lisa Haitz

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Nancy OShea

Community Expert

Try restoring preferences.

https://helpx.adobe.com/dreamweaver/kb/restore-preferences-dreamweaver.html

Failing that, contact Adobe technical support. It might be something specific to your system.

1. With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below.
https://account.adobe.com/plans
2. Scroll down to Adobe Help Center.
3. Online chat is available in English 24/7.

4. In the chat box, type AGENT followed by enter key and wait for a human.
5. Alternately, phone customer service M-F during normal business hours.
https://helpx.adobe.com/contact/phone.html
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Hope that helps.

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Nancy O'Shea— Product User & Community Expert

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