Skip to main content
Participant
April 23, 2022
Question

Matériel HS comment récupérer mon ancien produit

  • April 23, 2022
  • 1 reply
  • 803 views

Bonjour,

J'ai acheté en 2012 Dreamweaver CS 5.5 qui me suffit amplement pour mes quelques mises à jours.

Le hic mon ordi rend l'âme.

Comment obtenir une réinstallation sans être obligée de me réabonner mensuellement ?

Merci

    This topic has been closed for replies.

    1 reply

    Nancy OShea
    Community Expert
    Community Expert
    April 24, 2022

    CS5 and CS6 are discontinued and on life support. But they can still be activated providing you have the following:
    1. your original installers (disks or downloads) that you received at purchase and a DVD/CD reader to read them.
    2. A legitimate serial number for that language, version and platform (Win/Mac).  And, if it was an upgrade, a qualifying serial number from an older product.  You may find your serial numbers online at  https://account.adobe.com/products
    3. You also need an older operating system that can support legacy 32-bit apps.

    NOTE 1 : Creative Suite installers won't work on macOS Sierra, High Sierra or Mojave without terminal workarounds. See the help article below.
    https://helpx.adobe.com/creative-cloud/kb/install-creative-suite-mac-os-sierra.html

    NOTE 2: Legacy Creative Suite will never run on Catalina, Big Sur or Monterey. Nor will it be tested on Win 11. Only the latest Creative Cloud products are compatible with new systems.

    =============
    Beware of fake Adobe reps who may contact you privately offering to sell you software or take control of your computer. It's a scam, run away! Real Adobe employees will never reach out via Outlook, Yahoo, Gmail or Skype.
    =============
    3 Easy Ways to Identify Genuine Adobe Staff
    https://tinyurl.com/10791730

     

    Nancy O'Shea— Product User & Community Expert
    Participant
    May 1, 2022

    Bonjour et merci pour la réponse mais je ne retrouve pas le mail de 2012 avec le numéro de série...

     

    Je suis dégoutée. Vais aller voir ailleurs tant pis.

    Nancy OShea
    Community Expert
    Community Expert
    May 1, 2022

    If you registered your software, your serial numbers are in your online account. Please log-in below.

    https://account.adobe.com/products

     

    Nancy O'Shea— Product User & Community Expert