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migzzz
migzzz
Participant
December 11, 2008
Answered

Missing wa_memento.htm File On Startup

  • December 11, 2008
  • 2 replies
  • 2406 views
Hello everyone my first post hope you can shed some light,

I'm using Dreamweaver CS4 and on starting up Dreamweaver I am getting the following windows message:

"Unable to find WA_memento.htm in the configuration/floaters directory. The floater will not be shown".

I had just removed a Web Assist Paypal extension with the Extension Manager which crashed dreamweaver. I couln't then start the program. After a reboot Dreamweaver launces fine except for this message. Is this related?

Have searched support and help with no luck. I can use Dreamwaever normally aside from this, however I am worried it may cause further problems.

Hoping someone can help,
Mig

PS A little embarrasing but... Can't find where to change my display name? Can anyone help with that too?
This topic has been closed for replies.
Correct answer Newsgroup_User
mig@m1guel.com wrote:
> Hello everyone my first post hope you can shed some light,
>
> I'm using Dreamweaver CS4 and on starting up Dreamweaver I am getting the
> following windows message:
>
> "Unable to find WA_memento.htm in the configuration/floaters directory. The
> floater will not be shown".
>
> I had just removed a Web Assist Paypal extension with the Extension Manager
> which crashed dreamwaever. I couln't then start the program. After a reboot
> Dreamwaever launces fine except for this message. Is this related?

FYI: You can get free support for WebAssist extensions, either through the user to user forums:
http://webassist.com:8119/
or via submitting a free support incident:
http://www.webassist.com/professional/mywebassist/supporthistory.asp

You should only uninstall extensions with Dreamweaver closed, that prevents many issues. One thing to try would be to re-install the extension, then start Dreamweaver, close Dreamweaver, then uninstall the extension.

Please note that this message is likely to occur once after uninstalling any extension that has a floating panel that is part of the extension. I do know that recent updates to WebAssist extensions do include the Memento panel. If the message continues to occur on *every* start up, not just the first restart after the uninstall, then what is happening is that Extension Manager did not properly remove a reference to the floating panel from your workspace. Not sure why this occurs, but it may be due to uninstalling with Dreamweaver still open..

One thing to try would be to reset the workspace. With Dreamweaver open, in the upper right there is a drop list that shows the current workspace layout name. For me it is Designer. Open the drop list and select "Reset Designer" (or whatever your current workspace is named). Then restart Dreamweaver a couple of times to see if the alert goes away. If it does, you fine, stop reading now.

If not, continue on....with Dreamweaver *closed* go to your user configuration folder. For CS4 see this page for it's location:
http://help.adobe.com/en_US/Dreamweaver/10.0_Extending/WS5b3ccc516d4fbf351e63e3d117f508c8de-7fdb.html

Please note, the user folders are by default hidden ( at least on Windows) so you may need to turn on the view hidden files feature in your file browser.

Move into the "Workspace" folder within your user folder. Delete the {workspace name}.XML file. For me, it's Designer.XML. Also you can open up current.txt file to see what the currently used workspace file name is. This will reset the workspace to its default settings, and you'll need to move the panels around to any custom setup you have made.

Note: if you do not have Dreamweaver closed when you remove this file, then none of the changes will "stick" as DW will re-write out the XML file with the incorrect info in it.



--
Danilo Celic
| http://blog.extensioneering.com/
| WebAssist Extensioneer
| Adobe Community Expert

2 replies

migzzz
migzzzAuthor
Participant
December 11, 2008
Thanks for the help Danilo,

My bad I'm pretty sure I made the error of uninstalling the extension with dreamwaever open.

Followed your instructions: installed the extension again; started dreamwaever; reset the reset the workspaces; closed dreamweaver and then unistalled the extension).

Perfect: no pop up on start-up.

Thanks again for the help!

Cheers,
Mig
D
dirtygeek
Participant
December 25, 2010

This happened to me in CS5 over the last few days. I tested out the  extention, didn't care for it and removed it with DW closed. I re-opened  DW and started getting the popup. I tested it on 3 other computers and  it happened on every single one of them. I did manage to solve the issue  after a little digging in the Dreamweaver 5 config folder located in /Library/User/Application Support/Adobe/Dreamweaver  5 ect. Basiclly I unstilled the plugin and then removed the left over  WA files. Then opened DW and reset the work space I was using.

N
Newsgroup_UserCorrect answer
Inspiring
December 11, 2008
mig@m1guel.com wrote:
> Hello everyone my first post hope you can shed some light,
>
> I'm using Dreamweaver CS4 and on starting up Dreamweaver I am getting the
> following windows message:
>
> "Unable to find WA_memento.htm in the configuration/floaters directory. The
> floater will not be shown".
>
> I had just removed a Web Assist Paypal extension with the Extension Manager
> which crashed dreamwaever. I couln't then start the program. After a reboot
> Dreamwaever launces fine except for this message. Is this related?

FYI: You can get free support for WebAssist extensions, either through the user to user forums:
http://webassist.com:8119/
or via submitting a free support incident:
http://www.webassist.com/professional/mywebassist/supporthistory.asp

You should only uninstall extensions with Dreamweaver closed, that prevents many issues. One thing to try would be to re-install the extension, then start Dreamweaver, close Dreamweaver, then uninstall the extension.

Please note that this message is likely to occur once after uninstalling any extension that has a floating panel that is part of the extension. I do know that recent updates to WebAssist extensions do include the Memento panel. If the message continues to occur on *every* start up, not just the first restart after the uninstall, then what is happening is that Extension Manager did not properly remove a reference to the floating panel from your workspace. Not sure why this occurs, but it may be due to uninstalling with Dreamweaver still open..

One thing to try would be to reset the workspace. With Dreamweaver open, in the upper right there is a drop list that shows the current workspace layout name. For me it is Designer. Open the drop list and select "Reset Designer" (or whatever your current workspace is named). Then restart Dreamweaver a couple of times to see if the alert goes away. If it does, you fine, stop reading now.

If not, continue on....with Dreamweaver *closed* go to your user configuration folder. For CS4 see this page for it's location:
http://help.adobe.com/en_US/Dreamweaver/10.0_Extending/WS5b3ccc516d4fbf351e63e3d117f508c8de-7fdb.html

Please note, the user folders are by default hidden ( at least on Windows) so you may need to turn on the view hidden files feature in your file browser.

Move into the "Workspace" folder within your user folder. Delete the {workspace name}.XML file. For me, it's Designer.XML. Also you can open up current.txt file to see what the currently used workspace file name is. This will reset the workspace to its default settings, and you'll need to move the panels around to any custom setup you have made.

Note: if you do not have Dreamweaver closed when you remove this file, then none of the changes will "stick" as DW will re-write out the XML file with the incorrect info in it.



--
Danilo Celic
| http://blog.extensioneering.com/
| WebAssist Extensioneer
| Adobe Community Expert
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