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Participant
May 17, 2023
Question

mistake for subscription for Dreamweaver

  • May 17, 2023
  • 3 replies
  • 137 views

Hello!
I am a member of the Adobe community. I am currently attending a seminar on the topic Web Development. I signed up for the program Dreamweaver  but made a mistake in the subscription. I needed the program only for 2 months, but I was confused and signed up for an annual subscription. Now I must pay a penalty for canceling my subscription. Is it possible to change the terms of the purchase and pay for Dreamweaver for only 2 months that i was used????? Please and thank you for your understanding.

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3 replies

Nancy OShea
Community Expert
Community Expert
May 17, 2023

See screenshot.

 

Nancy O'Shea— Product User & Community Expert
Nancy OShea
Community Expert
Community Expert
May 17, 2023

If you cancelled within 14 days of joining, you could request a full refund.

After 14 days, there are no refunds and a 50% early termination fee applies.

 

===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Twitter: https://twitter.com/adobecare

Nancy O'Shea— Product User & Community Expert
Community Expert
May 17, 2023

First, this is a user-to-user forum so there is no Adobe support here. You would need to go here to contact Adobe. https://www.adobe.com/about-adobe/contact.html

 

However, from seeing posts like this you will be charged for the full year. When you sign up there is the option for month-to-month vs. annual and unfortunately once the annual is purchased you have access to the program for the next 12 months. At this point the best thing you can do is log into your account and make sure that you set the subscription to end at the end of the 12 months as it typically is setup to auto-renew.