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bradleyw63847191
Participant
Mar 30, 2021 11:15 PM UTC
Question

msvcrdll120.dll missing (startup crash blast from the past)

Just tried to run DW and got two system prompts, identical, that msvcr120.dll is missing. Then, nothing.

Researching online, this hasn't been a common problem since 2017. The remedy back then was any combination of reinstalling Visual Studio, uninstalling/reinstalling DW, and running /scannow from the command prompt. I've done these things in multiple combinations to no avail. Anyone else getting this?

Windows 10 Pro 10.0.19042
Vis C++ 2015-19 14.24.28127
(and various versions back to '01)
CC Desktop says DW is 21.1 but have not been able to run it to confirm

Hope there's help.

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    4 replies

    bradleyw63847191Author
    Participant
    Mar 31, 2021 10:47 AM UTC

    Perhaps it will help to speak in pictures.

    I have uninstalled/repaired both DW and VisC in multiple combinations to no avail. 

     



     

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    BenPleysier
    Community Expert
    BenPleysierCommunity Expert
    Community Expert
    Mar 31, 2021 11:52 AM UTC

    Bradley, many many moons ago, I was confronted with the same problem and is the reason why I get a discount at the local barber shop.

     

    My solution? https://helpx.adobe.com/au/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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      Nayan_Kankariya
      Adobe Employee
      Nayan_Kankariya
      Adobe Employee
      Mar 31, 2021 5:24 AM UTC

      Hi @bradleyw63847191 ,

       

      Thanks for writing to us. Along-with Nancy's suggestion, can you please try installing Microsoft Visual C++ redistributable package and see if the issue gets resolved. Since msvcr120.dll is a dependent dll of Microsoft Visual C++ redistributable package for Visual Studio 2013, we suspect installing this redistributable shall resolve the issue else we will further investigate the same.

       

      Link: https://www.microsoft.com/en-us/download/details.aspx?id=40784

       

      Have a pleasant day!

       

      Regards,

      Nayan

      Dreamweaver Team

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      Nancy OShea
      Community Expert
      Nancy OSheaCommunity Expert
      Community Expert
      Mar 31, 2021 12:43 AM UTC

      Update or reinstall Win10.  It seems you're missing an essential visual C runtime library. 

       

      Or see link below for latest downloads.

      https://support.microsoft.com/en-us/topic/the-latest-supported-visual-c-downloads-2647da03-1eea-4433-9aff-95f26a218cc0

       

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      Nancy O'Shea— Product User & Community Expert
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