My Dreamweaver (I purchased online) suddenly stopped and i have to use a trial.

Forum|Forum|9 years ago
March 31, 2017
3 replies
361 views

Help! I tried to call and the woman told me how to reset my password and get online, but I can't figure out how to get my dreamweaver working again. I am so tired. What do I do.

This topic has been closed for replies.

Jay Nandu

Inspiring

You need to be keep log in on creative cloud installer when you use any Adobe software. There is agent that verify your credential.

A

Anonymous

We checked and I paid for my Dreamweaver on March 15th, as I have for a long time each month. Why did you turn my account off?

Nancy OShea

Community Expert

Please do not disregard my 1st and 2nd replies to you above about logging-out of Creative Cloud and back in again. Sometimes you need to reset especially after an operating system upgrade.

FYI: We are fellow product users just like you. This is not Adobe technical support. It's a public product forum.

Nancy

Nancy O'Shea— Product User & Community Expert

Nancy OShea

Community Expert

Here's the relevant Help Document for you:

https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html

Nancy

Nancy O'Shea— Product User & Community Expert

A

Anonymous

When I texted back and forth with them yesterday, we established that I've been paying monthly for years - including this March 2017 on the 15th. Why did they turn it off?

Nancy OShea

Community Expert

What happened? Did your paid subscription suddenly revert to a 7 day Trial?

Try logging out of Creative Cloud Desktop App with the Gear Icon. Wait a few minutes. Then sign-in with your paid username and password.

Nancy

Nancy O'Shea— Product User & Community Expert

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