My Dreamweaver (I purchased online) suddenly stopped and i have to use a trial.

Forum|Forum|9 years ago
March 31, 2017
返信数 3.
361 ビュー

Help! I tried to call and the woman told me how to reset my password and get online, but I can't figure out how to get my dreamweaver working again. I am so tired. What do I do.

このトピックへの返信は締め切られました。

Jay Nandu

Inspiring

You need to be keep log in on creative cloud installer when you use any Adobe software. There is agent that verify your credential.

A

Anonymous

We checked and I paid for my Dreamweaver on March 15th, as I have for a long time each month. Why did you turn my account off?

Nancy OShea

Community Expert

Please do not disregard my 1st and 2nd replies to you above about logging-out of Creative Cloud and back in again. Sometimes you need to reset especially after an operating system upgrade.

FYI: We are fellow product users just like you. This is not Adobe technical support. It's a public product forum.

Nancy

Nancy O'Shea— Product User & Community Expert

Nancy OShea

Community Expert

Here's the relevant Help Document for you:

https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html

Nancy

Nancy O'Shea— Product User & Community Expert

A

Anonymous

When I texted back and forth with them yesterday, we established that I've been paying monthly for years - including this March 2017 on the 15th. Why did they turn it off?

Nancy OShea

Community Expert

What happened? Did your paid subscription suddenly revert to a 7 day Trial?

Try logging out of Creative Cloud Desktop App with the Gear Icon. Wait a few minutes. Then sign-in with your paid username and password.

Nancy

Nancy O'Shea— Product User & Community Expert

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