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kenroyr71372718
Participating Frequently
Mar 15, 2021 11:08 PM UTC
Question

My Menu options Goes Away in Standard or Developer

When i start with a brand new open my Icons are there to upload files and down load files. As I edit files the icons keep inching up the page and after a 5th edit the icon to post to the website is no longer there...

See the sequence of images... I have reset preferences. I have installed a fresh instance after deleting the current version.

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    14 replies

    Jon Fritz
    Community Expert
    Community Expert
    Mar 16, 2021 1:13 PM UTC

    What happens when you go to Window > Workspace Layout > Reset 'YourWorkspaceName'


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    kenroyr71372718
    Participating Frequently
    Mar 16, 2021 1:47 PM UTC

    Here is a video showing how the screen operates with sadness. I have installed a new version of the software after dong an adobe clean...

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    Nayan_Kankariya
    Adobe Employee
    Adobe Employee
    Mar 16, 2021 3:10 PM UTC

    Hi @kenroyr71372718 ,

     

    Thanks for writing to us and providing screenshots/recordings illustrating the issue. Can you please help us with the below info so that we can try recreating the issue internally.

     

    1. OS version details

    2. Machine details

    3. Display monitor configuration details, is the monitor HiDPI aware.

    4. Please confirm if this issue is seen after updating to latest Dw 21.1 version and not seen with previous Dw versions like 21.0, 20.2 or 20.2.1.

     

    Also, if possible, can you please see if changing the resolution to the default resolution on the machine resolves the issue else we will further investigate the same.

     

    Have a pleasant day!

     

    Regards,

    Nayan

    Dreamweaver Team

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    Nancy OShea
    Community Expert
    Community Expert
    Mar 16, 2021 12:26 AM UTC

    Before you reinstall, try restoring preferences.

    https://helpx.adobe.com/dreamweaver/kb/restore-preferences-dreamweaver.html

     

    Restart your computer.

     

    If that fails, run the Adobe Cleaner tool to wipe old files off your system followed by reinstalling from Creative Cloud desktop app.

    https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

     

    Hope that helps.  Post back if you have any questions.

     

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    Nancy O'Shea— Product User & Community Expert
    kenroyr71372718
    Participating Frequently
    Mar 16, 2021 1:09 AM UTC
    Thanks, I tried the clean install as suggested with the adobe cleanup… Same issue

    Sent from Mail for Windows 10
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    kenroyr71372718
    Participating Frequently
    Mar 15, 2021 11:29 PM UTC

    See the video of menu going away

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    Community Expert
    Mar 15, 2021 11:45 PM UTC

    Something appears to be wrong with your installation. I would recommend trying to re-install DW.

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    kenroyr71372718
    Participating Frequently
    Mar 15, 2021 11:22 PM UTC

    This is Adobe Dreamweaver

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