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aaratia41288624
aaratia41288624
Participant
April 5, 2017
Answered

my subscription to Creative Cloud

I have a subscription to creative cloud.  When I open creative cloud to use a program -- such as Dreamweaver -- now I see a "start trial" button instead of a "open" button.  What do I do about this?

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    Jon Fritz
    Jon FritzCorrect answer
    Community Expert
    April 5, 2017

    Usually, you can fix that by logging out of your CC Desktop App and back in, if your subscription is current.

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    3 replies

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    April 5, 2017

    Is there any chance you have 2 Adobe IDs?    For example, one for your paid subscription and another for a trial?  Logging out and back in with the paid ID & password should get you back to your subscription.

    Stop Creative Cloud from reverting to trial mode

    Nancy

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    Nancy O'Shea— Product User & Community Expert
    Jon Fritz
    Community Expert
    Jon FritzCommunity ExpertCorrect answer
    Community Expert
    April 5, 2017

    Usually, you can fix that by logging out of your CC Desktop App and back in, if your subscription is current.

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    pziecina
    pziecina
    Legend
    April 5, 2017

    Try signing out of the CC app, (the cog at the top r/h side) restart your computer, then log back in using the CC app.

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