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B i r n o u
Legend
March 8, 2023
Question

Neither DW, nor CC, nor Br... in short, nothing can be launched and run

  • March 8, 2023
  • 2 replies
  • 501 views

hello everyone,

 

in fact everything is said, or almost, in the title of this post. for several days now, no CC application launches.


as soon as I double click on one of their icons, including the CC itself, the disk usage performance climbs to 100%, then a long time later the splash screen appears as a flash, followed by the application window, but the window is, and remains, empty. It stays like this for a few minutes, then the application crashes.


It should be noted that during all this time, I can still use the machine, as well as all other applications (except CC) in a normal way. Only the CC and its applications remain inaccessible?

 

I searched on the web, in the Windows forums, I reinstalled CC desktop, I reset the CC preferences, I made sure that everything was up to date, OS, drivers, applications, I checked the disk, I exchanged with GPT, nothing did, or at least everything that has, or has been, proposed has been done...

 

hence my question, has this already happened to any of you...?

    This topic has been closed for replies.

    2 replies

    Nancy OShea
    Community Expert
    Community Expert
    March 10, 2023

    @B i r n o u,

    Did you contact Adobe Technical Support? 

    Were they able to resolve your problem?

     

    Nancy O'Shea— Product User & Community Expert
    B i r n o u
    Legend
    March 11, 2023

    hello @Nancy OShea 

    no i couldn't find the time to call Adobe yet. we have too much work to do right now hre at the office, with our nose to the grindstone. i'll take care of the Adobe suite once the rush will be over 😉

    Jon Fritz
    Community Expert
    Community Expert
    March 8, 2023

    I have never had that happen, that would absolutely cripple my work.

    Have you wiped everything with the Cleaner Tool and reinstalled?

    Barring that, I'd be online/phone with Customer Care and escalate the issue to get a technician on the line.

    B i r n o u
    Legend
    March 8, 2023

    thank you @Jon Fritz for your feedback.
    yes everything has been done, it's hard to understand, fortunately we work with alternative tools 😉
    call, yes but where and to whom? I will try to reach Preran or Silvia.

    Nancy OShea
    Community Expert
    Community Expert
    March 8, 2023

    Start here and work your way down this the list.

     

    PART 1:  LOG-OUT AND LOG-IN

    1. Open CC Desktop App.
    2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
    3. Click on your Avatar again.
    4. Sign-out of Creative Cloud.
    5. Close all apps.
    6. Restart your computer.
    7. Open CC Desktop app.
    8. Click your Avatar.
    9. Sign-in with your paid ID and password.

     

    PART 2: REPAIR Creative Cloud Desktop App.

    https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html

     

    PART 3: RESOLVE Connection Errors with Adobe Services

    https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

     

    With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below.
    https://account.adobe.com/plans

    CONTACT ADOBE SUPPORT:
    ================
    Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen  In the Chat box, type AGENT followed by Enter key.  Wait for a human.
    Twitter: https://twitter.com/adobecare
    Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

    Hope that helps.

    Nancy O'Shea— Product User & Community Expert