Skip to main content
andrewl8035570
Participant
July 26, 2018
Answered

No Chat option?

  • July 26, 2018
  • 1 reply
  • 288 views

I'm trying to resolve an issue with device preview in Dreamweaver, have tried several things, and still no luck. Have adobe removed the chat option? I remember using this before and it was very useful.

I'm in the UK

Many thanks

Andy

    This topic has been closed for replies.
    Correct answer Jon Fritz

    When you are working your way through the Customer Care portal, make sure you are choosing the Creative Cloud All Apps option on the first screen...

    ...if you choose any individual program option shown in the same area, it will be for non-CC versions and won't allow the chat option to show.

    1 reply

    Jon Fritz
    Community Expert
    Jon FritzCommunity ExpertCorrect answer
    Community Expert
    July 26, 2018

    When you are working your way through the Customer Care portal, make sure you are choosing the Creative Cloud All Apps option on the first screen...

    ...if you choose any individual program option shown in the same area, it will be for non-CC versions and won't allow the chat option to show.