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jonbass
jonbass
Participant
July 16, 2024
Answered

Operation timed out - FTP error

  • July 16, 2024
  • 5 replies
  • 812 views

I am getting constant errors and cannot put files.

I receive the attached error every time I try to connect to FTP.

Nothing changed in my system, and I could successfully use FTP before.

I updated to v 21.4 on my Mac OS 13.6.7 (Ventura), and the problem remains.

I was able to connect via ftpweb.net without any timeout issues, so my credentials remain correct.

Thanks for your advice!

This topic has been closed for replies.
Correct answer Jonathan26568492d626

UPDATE - RESOLVED!

The issue lay with my new Internet Service Provider. 

They reset my broadband (NBN) connection and got me to reset the modem/router.
That fixed it! Thanks folks.

5 replies

J
Jonathan26568492d626Correct answer
Participant
July 17, 2024

UPDATE - RESOLVED!

The issue lay with my new Internet Service Provider. 

They reset my broadband (NBN) connection and got me to reset the modem/router.
That fixed it! Thanks folks.
    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    July 17, 2024

    As a test, can you remain connected to your remote server with a dedicated S/FTP client like FileZilla?

     - If not, you should contact your hosting provider. Something may have changed on their end.

     - If yes, you have a way to transfer files while you continue to troubleshoot in Dreamweaver.

     

    Download Free FileZilla Client 

     

    Nancy O'Shea— Product User & Community Expert
    Nayan_Kankariya
    Community Manager
    Nayan_KankariyaCommunity Manager
    Community Manager
    July 17, 2024

    Hi @jonbass,

     

    Thanks for writing to us. Considering the FTP connection was successful before with Dw, can you please confirm if you had any network related changes e.g. broadband connection, port mapping, VPN connection etc after which the issue starts occuring in Dw. We can accordingly investigate and try resolving the issue on your machine.

     

    Have a pleasant day!

     

    Regards,

    Nayan

    Dreamweaver Team

    jonbass
    jonbassAuthor
    Participant
    July 17, 2024

    It is timing out at every connection attempt. Not just when idle.

    I was able to connect via ftpweb.net without any timeout issues.

    B
    Community Expert
    Ben MCommunity Expert
    Community Expert
    July 16, 2024

    If the FTP connection is timing out for being idle, that is something that would need to be adjusted on the host end. Are you getting the same error if you use a standalone FTP client?

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