Problema al instalar aplicaciones

Forum|Forum|1 year ago
April 27, 2024
2 replies
263 views

Buenas noches.

No me está permitiendo descargar e instalar aplicaciones que están incluidas en mi plan, tenía el plan básico de fotografía y lo pase al de todas las apps porque quería descargar el Dreamweaver, pero me sigue apareciendo la opcion de probar o comprar.

Ya está incluido en mi plan actual, por qué no me aparece la opción de instalar??

Lo necesito urgente.

Saludos

This topic has been closed for replies.

Nancy OShea

Community Expert

1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

Hope that helps.

Nancy O'Shea— Product User & Community Expert

B

Ben M

Community Expert

Can you try downloading the creative cloud desktop app and see if you still have the same issue: https://creativecloud.adobe.com/apps/download/creative-cloud . Also try logging out/back in. Lastly, you can try contacting Adobe support via the chat bot or X to receive support.

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