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GooeyCat
Participant
July 30, 2019
Answered

Re: Dreamweaver CC 2019 on Win 10 [Branched]

I have been having the same issue for quite some time. I purchased a new Dell computer in January 2019 running Windows 10, installed CC 2019, and Dreamweaver silently crashes after completely loading. I can run Illustrator, Photoshop, InDesign, Audition, Premier, Bridge, and Animate just fine on my new system. Something is wrong with Dreamweaver. I have been forced to run Dreamweaver CC 2018 off an old Dell laptop also running Windows 10. Would love a fix for this.

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    Nancy OShea
    Nancy OSheaCorrect answer
    Community Expert
    August 4, 2019

    I appreciate your continued assistance. As far as other crash reasons, I am on a Dell all-in-one desktop. And I am not working with Fluid Grid Layouts. The font issue was an interesting consideration. However, I do have Helvetica and Tahoma installed and showing. I also selected Restore Default Font Settings which had been unselected. No change.

    I will try to send Preran at Adobe (from the other article you shared) a message to see if he can help... although that offer to help was 17 months ago. Any other thoughts are sincerely appreciated. Thanks.

    [Moderator note: Pinged Preran]


    I think you should  contact technical support via the online chat link below. 

    Contact Customer Care

    Click the chat bot icon (lower right) and type AGENT followed by Enter key.

    Nancy O'Shea— Product User & Community Expert
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    9 replies

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    July 30, 2019

    What does your Windows Event Viewer say is the faulting module that causes DW to crash?

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    Nancy O'Shea— Product User & Community Expert
    GooeyCatAuthor
    Participant
    July 30, 2019

    Thank you for branching this into a new discussion. The Event Viewer reports the following:

    Faulting application name: Dreamweaver.exe, version: 19.1.0.11240, time stamp: 0x5c87fab7

    Faulting module name: Dreamweaver.exe, version: 19.1.0.11240, time stamp: 0x5c87fab7

    Exception code: 0xc00000fd

    Fault offset: 0x00000000011f150a

    Faulting process id: 0x7020

    Faulting application start time: 0x01d546f6c3a842cd

    Faulting application path: C:\Program Files\Adobe\Adobe Dreamweaver CC 2019\Dreamweaver.exe

    Faulting module path: C:\Program Files\Adobe\Adobe Dreamweaver CC 2019\Dreamweaver.exe

    Report Id: 3b33496d-21b0-44ba-90b8-d83673591a7d

    Faulting package full name:

    Faulting package-relative application ID:

    Do I need to run the CC Cleaner Tool as well?

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    BenPleysier
    Community Expert
    BenPleysierCommunity Expert
    Community Expert
    July 30, 2019

    Have a look at Re: dreamweaver cc 2018 crashes when opening on windows 10

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    Wappler is the DMXzone-made Dreamweaver replacement and includes the best of their powerful extensions, as well as much more!
    BenPleysier
    Community Expert
    BenPleysierCommunity Expert
    Community Expert
    July 30, 2019

    GooeyCat  wrote

    I have been having the same issue for quite some time. I purchased a new Dell computer in January 2019 running Windows 10, installed CC 2019, and Dreamweaver silently crashes after completely loading. I can run Illustrator, Photoshop, InDesign, Audition, Premier, Bridge, and Animate just fine on my new system. Something is wrong with Dreamweaver. I have been forced to run Dreamweaver CC 2018 off an old Dell laptop also running Windows 10. Would love a fix for this.

    Although you may be having the same outcome, your problem is not the same as the OP's. He re-installed Windows on an a previously used computer which ruined the operating environment for Dreamweaver.

    Please start a new discussion so that the two subjects will not get intertwined..

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    Wappler is the DMXzone-made Dreamweaver replacement and includes the best of their powerful extensions, as well as much more!
      Nancy OShea
      Community Expert
      Nancy OSheaCommunity Expert
      Community Expert
      July 30, 2019

      I have already branched this to a new discussion.

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      Nancy O'Shea— Product User & Community Expert
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