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Marie5FDC
Participant
March 13, 2022
Answered

Re: Takes forever to sync files to server? [Branched to new topic]

  • March 13, 2022
  • 2 replies
  • 200 views

I have the same issue, it started about a week ago! Some weeks ago, uploading sometimes got stuck, and I found that when I clicked cancel and started again, it worked fine, but not anymore. Trying to sync is completely useless because it takes too long. Uploading and downloading can still at times be done with some luck. I use a Mac laptop. Never had any problems before. I work on three websites only, for two or three hours a day. I tried going back to an earlier version of DW, but that didn't help.

I would really love things to go back to normal again as this is really frustrating!

This topic has been closed for replies.
Correct answer marie23772186ibyq

Hi, thanks everyone for the kind advice and for thinking along with me. I tried toggling the passive FTP several weeks ago already when the problems started, and it helped a little but not much. This morning I tried connecting through SFTP but that didn't work. This afternoon I contacted my server provider, they checked everything but couldn't find any problems whatsoever, they said they could connect to my FTP fine; however, they did advise me to change my cPanel password, and tadaa, not even five minutes later I could synchronise, upload and download without any problems. It feels quite incredible, but if it works, it works eh. Let's hope it stays this way now! 

Thanks again for all the help, it's really nice to feel supported in this way.

2 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
March 13, 2022

@Marie5FDC 

Maybe your hosting provider changed something on their end.  Did they update or upgrade your server lately?

 

Are you using their recommended S/FTP connection settings?

 

Did you try toggling Passive FTP on/off? See screenshot.

 

 

Nancy O'Shea— Product User & Community Expert
M
marie23772186ibyqCorrect answer
Participant
March 27, 2022

Hi, thanks everyone for the kind advice and for thinking along with me. I tried toggling the passive FTP several weeks ago already when the problems started, and it helped a little but not much. This morning I tried connecting through SFTP but that didn't work. This afternoon I contacted my server provider, they checked everything but couldn't find any problems whatsoever, they said they could connect to my FTP fine; however, they did advise me to change my cPanel password, and tadaa, not even five minutes later I could synchronise, upload and download without any problems. It feels quite incredible, but if it works, it works eh. Let's hope it stays this way now! 

Thanks again for all the help, it's really nice to feel supported in this way.

M
marie23772186ibyq
Participant
March 27, 2022

By the way, I'm the same person as Marie5FDC, I don't know why my user name changed.

B
Community Expert
Ben MCommunity Expert
Community Expert
March 13, 2022
@Marie5FDC wrote:

I have the same issue, it started about a week ago! Some weeks ago, uploading sometimes got stuck, and I found that when I clicked cancel and started again, it worked fine, but not anymore. Trying to sync is completely useless because it takes too long. Uploading and downloading can still at times be done with some luck. I use a Mac laptop. Never had any problems before. I work on three websites only, for two or three hours a day. I tried going back to an earlier version of DW, but that didn't help.

I would really love things to go back to normal again as this is really frustrating!

If your problem only started recently, and going to previous versions did not help your issue may be related to your host. First I would try a standalone FTP program to see if you get the same results and if you do I would recommend you share your log with them and see if they can provide any insights into what may have happened.

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