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staceythomas
staceythomas
Participant
February 14, 2018
Answered

SFTP - An FTP error occurred - Dreamweaver

  • February 14, 2018
  • 4 replies
  • 5123 views

Hi,

I've seen a few people with this error but not a solution that seems to work.

Using SFTP I get the following error:

An FTP error occurred - cannot make connection to host.
Your login or password is incorrect. Please check your connection information.

From the same computer & with the same server / login details WinSCP makes a connection no problem. Turning off Windows Firewall makes no difference.

If anyone has any ideas I'm all ears.

This topic has been closed for replies.
Correct answer Kratika Agarwal

Hi,

It says:

Access denied

Either you do not have access to this site or we are unable to process your request at this time


Hi,

Dreamweaver 18.2 is live. It can be downloaded from creative cloud Desktop application.

It includes the SFTP connection issue fix, Please refer to release notes:

Release notes for the 2018 and 2017 releases of Dreamweaver

Thanks

Kratika Agarwal

Adobe Dreamweaver

4 replies

mahakk20912952
Adobe Employee
mahakk20912952
Adobe Employee
April 18, 2018

Hi,

We are happy to announce, the long awaited fix for SFTP connection issue has been addressed and is available in the latest pre-release drop. Please go the link Adobe Prerelease and install the latest build 11099.

Try connecting to SFTP server with this build. Looking forward to your feedback!

Regards,

Mahak Kudyar

Adobe Dreamweaver.

staceythomas
staceythomasAuthor
Participant
April 27, 2018

Hi,

Thanks for the responses - that link doesn't work for me though. My current version is 10155.

My hosting provider is 34sp.com. Their response was "Unfortunately DreamWeaver's SSL protocols are outdated and I don't think they can be patched sadly. We've not had any success with getting it connected to our WordPress hosting and still maintaining our security levels." I can ask for more details re. ciphers, MACs and KexAlgorithms.

Preran
Community Manager
PreranCommunity Manager
Community Manager
April 27, 2018

Am not sure as to why the link does not open for you. What happens when you open the link, do you see an error message? Can you try on a different computer if you can?

Thanks,

Preran

mahakk20912952
Adobe Employee
mahakk20912952
Adobe Employee
March 20, 2018

Hi,

Can you tell us the hosting server provider that you are trying to connect to?

Also, if you could mention the list of ciphers, MACs and KexAlgorithms that the server supports- this will help us in debug the issue better?

Regards,

Mahak Kudyar

Adobe Dreamweaver

B
Community Expert
Ben MCommunity Expert
Community Expert
March 5, 2018

Have you tried checking/unchecking passive FTP and/or FTP performance optimization to see if changes to those settings have any impact.  Also, next time you try to connect, can you open the FTP Log (Sites--> Advanced --> FTP Log) and see what the technical error is that is returned by DW?

Niharika Jha
Adobe Employee
Niharika Jha
Adobe Employee
March 5, 2018

Hi,

Can you tell us the hosting server provider that you are trying to connect to?

Also, if you could mention the list of ciphers, MACs and KexAlgorithms that the server supports- this will help us in debug the issue better?

Regards,

Niharika Gupta

Adobe Dreamweaver

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