My version of Dreamweaver CC (version 17.5?) running on a macbook (OSX 10.13) suddenly became unable to connect using SFTP to my standard server. The error message is:An FTP error occurred -- cannot make connection to host. Your login or password is incorrect. Please check your connection information.It worked on Friday and stopped working on Saturday. Searching for help on the web and Dreamweaver community support site, it seems like many have had this problem over the past few years.I've confirmed/tested/tried many things:I reviewed suggestions of the Dreamweaver community support siteI confirmed that my username and password are correctI am able to sftp to the server via the command line and via filezillaI am able to use SFTP in Dreamweaver to another serverI updated Dreamweaver to version 18.0I tried temporarily removing ~/.sshI tried removing my Dreamweaver cache fileI tried server config using both username+password and private key fileI will ask our sysadmins if there were any changes on our servers on Friday or Saturday that might be related, but suspect there were none and won't know until tomorrow.Any suggestions?

Participant

Answered

SFTP connection fails that used to work: "login or password is incorrect"

Forum|Forum|8 years ago
January 7, 2018
7 replies
5980 views

My version of Dreamweaver CC (version 17.5?) running on a macbook (OSX 10.13) suddenly became unable to connect using SFTP to my standard server. The error message is:

An FTP error occurred -- cannot make connection to host. Your login or password is incorrect. Please check your connection information.

It worked on Friday and stopped working on Saturday. Searching for help on the web and Dreamweaver community support site, it seems like many have had this problem over the past few years.

I've confirmed/tested/tried many things:

I reviewed suggestions of the Dreamweaver community support site
I confirmed that my username and password are correct
I am able to sftp to the server via the command line and via filezilla
I am able to use SFTP in Dreamweaver to another server
I updated Dreamweaver to version 18.0
I tried temporarily removing ~/.ssh
I tried removing my Dreamweaver cache file
I tried server config using both username+password and private key file

I will ask our sysadmins if there were any changes on our servers on Friday or Saturday that might be related, but suspect there were none and won't know until tomorrow.

Any suggestions?

This topic has been closed for replies.

Correct answer Raimundo Illanes

Maybe this can help you Re: SFTP Broken in Dreamweaver 2017

K

Kratika Agarwal

Community Manager

Hi,

Dreamweaver 18.2 is live. It can be downloaded from creative cloud Desktop application.

It includes the SFTP connection issue fix, Please refer to release notes:

Release notes for the 2018 and 2017 releases of Dreamweaver

Thanks

Kratika Agarwal

Adobe Dreamweaver

mahakk20912952

Adobe Employee

Hi,

We are happy to announce, the long awaited fix for SFTP connection issue has been addressed and is available in the latest pre-release drop. Please go the link Adobe Prerelease and install the latest build 11099.

Try connecting to SFTP server with this build. Looking forward to your feedback!

Regards,
Mahak Kudyar
Adobe Dreamweaver.

mahakk20912952

Adobe Employee

Hi finin,

Can you tell us the hosting server provider that you are trying to connect to?

Also, if you could mention the list of ciphers, MACs and KexAlgorithms that the server supports- this will help us in debug the issue better?

Regards,

Mahak Kudyar

Adobe Dreamweaver

Niharika Jha

Adobe Employee

Hi,

Can you tell us the hosting server provider that you are trying to connect to?

Also, if you could mention the list of ciphers, MACs and KexAlgorithms that the server supports- this will help us in debug the issue better?

Regards,

Niharika Gupta

Adobe Dreamweaver

fininAuthor

Participant

It turns out that our site recently removed insecure algorithms from the sshd config. I have a list of the supported Ciphers, Kex Algorithms and MACs -- is there some way (e.g., a config file) I can update Dreamweaver to ensure it uses one of our supported crypto standards?