Skip to main content
R
Rentmaxx
Participant
October 20, 2017
Answered

SFTP Problem since update on DW18

  • October 20, 2017
  • 10 replies
  • 11099 views

Hi Everybody,

Since the update on DW18, my saved connections via SFTP dont work anymore. FTP still works.

Error says

An FTP error occurred - cannot make connection to host. Your login or password is incorrect

It worked before the update and it still works with Filezilla with the same settings ...

Does anybody have an idea?

Iris

This topic has been closed for replies.
Correct answer Kratika Agarwal

Hi Mahak,

This is the screen I get eveytime I try to visit the PreRelease link, either from the forum or from your mail?

Best wishes,

Selina Austin

[personal info removed by Mod]


Hi,

Dreamweaver 18.2 is live. It can be downloaded from creative cloud Desktop application.

It includes the SFTP connection issue fix, Please refer to release notes:

Release notes for the 2018 and 2017 releases of Dreamweaver

Thanks

Kratika Agarwal

Adobe Dreamweaver

10 replies

TODD-B8S
TODD-B8S
Participant
June 1, 2018

Kratika,

I just updated to DW 18.2 and still have the same issue as Iris.  I cannot connect via SFTP.

mahakk20912952
Adobe Employee
mahakk20912952
Adobe Employee
June 7, 2018

Hi TODD-B8S​,

CAn you please share more details on this.

What error you are seeing , any snapshot or gif would help.

Also, it would be great if you could share below info with us. It will help in debugging us better:

  • Hosting provider used
  • List of ciphers, Mac's, Kex algorithms.
  • Are you able to connect to other clients say filezilla, putty.
  • In Dreamweaver, what is your connection mechanism.., is it username/password or through identity file.
  • If identity file, make sure you rae using .pem and not .ppk file.

Looking forward to your reply!

Regards,

Mahak Kudyar

Adobe Dreamweaver

TODD-B8S
TODD-B8S
Participant
June 7, 2018

Mahak,

I'm attaching a couple a screencaps showing the error that I'm receiving when trying to connect to my hosting provider.  I've contacted them concerning the ciphers, Mac's, and Kex algorithms and will reply with that info once I receive a response.  To answer your other inquiries:

Cart32.com = hosting provider

I am able to connect fine using the current version of Filezilla.

DW connection mech is user/pass

This error is generated when trying to connect from within DW itself.

This error is generated when clicking the "Test" button within the Manage Sites dialog box.

I have verified that the username and password are correct.  Like I stated above, I can connect fine and update the website with Filezilla.  Thank you for your assistance.

mahakk20912952
Adobe Employee
mahakk20912952
Adobe Employee
April 6, 2018

Hi,

We are happy to announce, the long awaited fix for SFTP connection issue has been addressed and is available in the latest pre-release drop. Please go the link Adobe Prerelease and install the latest build 11099.

Try connecting to SFTP server with this build. Looking forward to your feedback!

Regards,

Mahak Kudyar

Adobe Dreamweaver.

Preran
Community Manager
PreranCommunity Manager
Community Manager
April 9, 2018

Thank you, Mahek.

To the users affected with this issue: Let us know if your issue was resolved by the prerelease build.

Thanks,

Preran

C
charlies83911665
Participant
January 1, 2018

I have this problem but exact same settings server, port, username, key file etc work in winscp, phpStorm, and putty

-
-MJ-
Inspiring
December 11, 2017

Same here, we can't connect with our servers on DomainFactory. 'cause DW2018 still do not support the modern security requirements.  Annoying (and not the only problem with DW2018 ...)

    Fred_M2
    Fred_M2
    Participant
    December 11, 2017

    but the webdav connection is secure and working fine with dreamweaver cc 18.0 and domainfactory. the only handicap is the slower speed...

    Fred_M2
    Fred_M2
    Participant
    December 4, 2017

    CBU 21.11.2017 23:19 wrote "I guess the reason is, that our german hoster domain Factory has updated their SSH-Ciphers.

    RSA/DSA Keys smaller than 1024 bit are no longer supported due to security reasons. The hosters support suggests to change our software infrastructure..."

    It is exactly like that. domainFACTORY wrote that Adobe needs to update the Dreamweaver CC 18.0.

    For me, SFTP works with Filezilla and WebDAV with Dreamweaver on my domainFACTORY website.

    Niharika Jha
    Adobe Employee
    Niharika Jha
    Adobe Employee
    November 23, 2017

    Hi,

    ssh_hosts file is created once Dw connects to sftp server but in your case Dw18 hasn't connected even once so that file would not be created. It is actually a way to remember the connection credentials locally on your computer so that you don't have to enter the credentials again and again in DW.

    Coming to the issue that you are facing, we have SSH-2.0-OpenSSH_4.6 supported in Dreamweaver which has a super set of ciphers/key exchange algorithms allowed from what you mentioned now your server supports.

    For instance, I tried connecting Dw18 via SFTP  to one of my servers and the following were used in the connection-

    Kex: 'diffie-hellman-group-exchange-sha256' Host Key: 'ssh-rsa' C2S : 'aes128-cbc, hmac-md5, none' S2C : 'aes128-cbc, hmac-md5, none'

    As you can notice that client to server and server to client have these in common- aes128-cbc and hmac-md5 but if I check the list in your server details, these algorithms are not there now.

    So, I am not sure but we might have to upgrade our Open SSH version in order to support connection to your server now- and that is a story we can prioritize.

    In the meanwhile you could try other resolutions posted on this thread and let us know if it works.

    Regards,

    Niharika Gupta

    K
    Community Manager
    Kratika AgarwalCommunity Manager
    Community Manager
    November 22, 2017

    Hi

    Please follow below link and see if it helps Troubleshoot FTP issues in Adobe Dreamweaver

    Dreamweaver SFTP error – New SSH host key fix « Computational Mathematics

    Thanks

    C
    CBU
    Participant
    November 23, 2017

    I knew this post, but there is no ssh_hosts file in the corresponding Dreamweaver 2018 CC folder on Win 10 (~\AppData\Roaming\Adobe\Dreamweaver CC 2018\de_DE\Configuration)

    C
    CBU
    Participant
    November 22, 2017

    Hi Iris & Adobe Staff,

    we have the same problem and I guess the reason is, that our german hoster domain Factory has updated their SSH-Ciphers.

    RSA/DSA Keys smaller than 1024 bit are no longer supported due to security reasons. The hosters support suggests to change our software infrastructure...

    Status before:

    •         Ciphers 3des-cbc,blowfish-cbc,cast128-cbc,arcfour,arcfour128,arcfour256,aes128-cbc,aes192-cbc,aes256-cbc,rijndael-cbc@lysator.liu.se,aes128-ctr,aes192-ctr,aes256-ctr,aes128-gcm@openssh.com,aes256-gcm@openssh.com,chacha20-poly1305@openssh.com

    •         KexAlgorithms diffie-hellman-group1-sha1,diffie-hellman-group14-sha1,diffie-hellman-group-exchange-sha1,diffie-hellman-group-exchange-sha256,ecdh-sha2-nistp256,ecdh-sha2-nistp384,ecdh-sha2-nistp521,diffie-hellman-group1-sha1,curve25519-sha256@libssh.org

    •         Macs hmac-sha1,hmac-sha1-96,hmac-sha2-256,hmac-sha2-512,hmac-md5,hmac-md5-96,hmac-ripemd160,hmac-ripemd160@openssh.com,umac-64@openssh.com,umac-128@openssh.com,hmac-sha1-etm@openssh.com,hmac-sha1-96-etm@openssh.com,hmac-sha2-256-etm@openssh.com,hmac-sha2-512-etm@openssh.com,hmac-md5-etm@openssh.com,hmac-md5-96-etm@openssh.com,hmac-ripemd160-etm@openssh.com,umac-64-etm@openssh.com,umac-128-etm@openssh.com

    Status now:

    •         Ciphers chacha20-poly1305@openssh.com,aes256-gcm@openssh.com,aes128-gcm@openssh.com,aes256-ctr,aes192-ctr,aes128-ctr

    •         KexAlgorithms curve25519-sha256@libssh.org,ecdh-sha2-nistp521,ecdh-sha2-nistp384,ecdh-sha2-nistp256,diffie-hellman-group-exchange-sha256

    •         MACs hmac-sha2-512-etm@openssh.com,hmac-sha2-256-etm@openssh.com,umac-128-etm@openssh.com,hmac-sha2-512,hmac-sha2-256,umac-128@openssh.com

    Carsten

    Preran
    Community Manager
    PreranCommunity Manager
    Community Manager
    November 22, 2017

    To all those affected by this issue, please reach us through our Customer Care page.

    Contact Customer Care

    Our team can investigate in detail. Meanwhile, I will share this link with the product team for their observations.

    Thanks,

    Preran

    W
    wstodden
    Participant
    October 20, 2017

    Hi Iris,

    I have the same problem. Could it be, that your Hoster has updatet webservers and brougt security level of sftp on higher level that DW does not support? In my case my hoster does it and DW schould have problem with it.

    Sincerely Walter

    L
    Community Manager
    lnayalCommunity Manager
    Community Manager
    October 20, 2017

    Hi Iris,

    There is no change has been made in DW CC 2018 with respect to SFTP/FTP behavior.

    Could you please check if your credentials are intact in server details dialog?

    If no, please provide username/password and then try.

    Please let us know if you still face problem

    ~Lalita

    R
    RentmaxxAuthor
    Participant
    October 20, 2017

    No we checked it all out, same credentials, same server details, in fact it just didn't work after the update with no changes made ...

    we figuered within the checking out that in the dw library configuration folder (/Users/ihaeuschkel/Library/Application Support/Adobe/Dreamweaver CC 2018/de_DE) no ssh_hosts-file was created ... could this be the problem, but even with copying the same file into it, it didn't work ...

    Any further idea?

    Preran
    Community Manager
    PreranCommunity Manager
    Community Manager
    October 20, 2017

    Hi Iris,

    Please send me your Adobe ID, location, and phone number over a private message along with a URL to this post. To send a private message, click my picture and use the Message button. We will get in touch with you for investigation.

    Thanks,

    Preran

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices