Hi Nancy,
- We have version 11.
- Zoom is set at normal 100% scale.
- And yes, compatibility mode was checked! When unchecking the box for compatibility mode, it did indeed make fonts the correct size! It also, however, changed the overall appearance of our whole site which I don't believe the higher-ups would be happy with.
Unfortunately I cant tell our 500+ agents to update their compatibility mode....But after yours and Jon's answers, I believe there has to be a coding issue with my company's platform in not reading our doccss sheet correctly. My BT department is currently researching. Hopefully between the guidance you and Jon provided, and BT checking on their end, that there will be a solve over all.
Thanks again so much for your help! I will let my BT team know about the compatibility mode so they can understand that piece as well.
Compatibility Mode is like a dumbed-down version of legacy IE7. Given that IE7 is now end-of-life, it cannot support advanced CSS properties or other web technologies that are commonly used today.
If switching compatibility mode off creates an unusable document, then code errors are likely at play but just what those are is anybody's guess. It might be something simple like a missing curly brace }, semicolon ; or vendor-prefix for MS browsers in the CSS code. HTML errors can also lead to browser rendering problems.
Check your code. Copy & paste your code into the online validation services for HTML and CSS to see what's being reported.
Nancy