ticketing system

> Skip the email and have them enter their issue directly into the database
> via a form.

I second that.

And replace Access with SQL Server or another, more robust database. Access
may be fine now, but when this system grows, Access will have problems.

On 20 Jun 2007 in macromedia.dreamweaver.appdev, Alex Wood wrote:

> We've written an internal helpdesk system in asp with an access
> database backend. We'd like customers to be able to email us and
> then someway integrate the emails we receive into our system by
> retrieving them via POP3. Does anyone have any idea how we can
> accomplish this?

Skip the email and have them enter their issue directly into the database
via a form.

--
Joe Makowiec
http://makowiec.net/
Email: http://makowiec.net/contact.php