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Alyse90
Participant
Jul 14, 2020 2:06 AM UTC
Question

transferring files

hi guys, I'm having massive issues transferring files to the ftp. I have run into issues with the ftp url I was told to use. I had to create another url, connected successfully. However now when I click the put button to transfer the pages nothung happens. Any ideas on what i can do?

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    2 replies

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    Jul 14, 2020 6:34 PM UTC

    Are you sure this is not a problem on the server? 

    Can you connect to server with a 3rd party FTP client like Filezilla?

    Is your site's server properly defined with correct log-in details and root directory?  See screenshot.

     

     

    Click on the TEST button to confirm you are able to connect to your hosting server. 

    Failing that, contact your host.

     

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    Nancy O'Shea— Product User & Community Expert
    Nayan_Kankariya
    Adobe Employee
    Nayan_Kankariya
    Adobe Employee
    Jul 14, 2020 4:22 AM UTC

    Hi,

     

    Could you please confirm if you have write access to the remote folder. Also, try switching to Remote server from the server drop-down in the Files panel and confirm if you are able to Get the remote files.

     

    Also, can you please share us the FTP log for checking the errors occuring on performing Put operation.

    Steps: https://helpx.adobe.com/in/x-productkb/global/checking-ftp-log.html

     

    Thanks,

    Dreamweaver Team

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