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DBSilk
Known Participant
January 20, 2018
Question

Two E-mail problems

  • January 20, 2018
  • 1 reply
  • 512 views

For some reason notifications of new posts in threads I am following  have stopped coming to my e-mail address, even though my preferences still specify that they come to me. What do I need to do to get that working again?

On a related issue, how do I change my preferred e-mail address?

    This topic has been closed for replies.

    1 reply

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    January 20, 2018

    Your email (Adobe ID), password, etc.. has to be changed through Adobe's main website. 

    https://accounts.adobe.com/

    The JIVE forum is a separate system.  I don't know why you're not getting email copies from the forum.  What Preferences are you using in your forum profile?

    Nancy O'Shea— Product User & Community Expert
    D
    DBSilkAuthor
    Known Participant
    January 21, 2018

    Thank you

    Frustrating--for some reason when I draft a comment it disappears before I can send it So I will do it in two parts

    I find the website confusing, but stumble across the page that allowed me to change it. So that is OK.

    D
    DBSilkAuthor
    Known Participant
    January 21, 2018

    on the JIVE forum e-mail preferences, all are "yes" or "on" except for Moderation and Connection Stream. I haven't made any changes since I first signed up several years ago, but maybe JIVE has changed.

    Thanks agin

    Jerry

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