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higgsyd
Inspiring
Jan 8, 2020 3:48 PM UTC
Answered

unable to upgrade DW, app not appearing in list

I am logged into my adobe account (see my profile pic, top-right) but app panel remains blank. i thought this is where the options to upgrade to 20.0 would appear.  Am i looking in the wrong place?

yhanks in advance

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Nancy OShea
Nancy OSheaCorrect answer
Community Expert
Jan 8, 2020 6:16 PM UTC

Your CC Desktop App needs to be upgraded to the latest version 5.   To support the new app, you will need:

 

To upgrade, click the 3 dots icon beside your avatar.

 

 

Nancy O'Shea— Product User & Community Expert

2 replies

higgsyd
higgsydAuthor
Inspiring
Jan 9, 2020 10:47 AM UTC

many thanks Nancy, I always started DW in my Windows 10 system using Start button then clicking the Live Tile.  Now I start it from within Creative Cloud Desktop and I se the upgrade options so now safely on 20.0

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Nancy OShea
Community Expert
Nancy OSheaCommunity ExpertCorrect answer
Community Expert
Jan 8, 2020 6:16 PM UTC

Your CC Desktop App needs to be upgraded to the latest version 5.   To support the new app, you will need:

 

To upgrade, click the 3 dots icon beside your avatar.

 

 

Translate
Nancy O'Shea— Product User & Community Expert