Community Expert

Question

Uninstalling old version of DW (2017) Mac

Forum|Forum|8 years ago
October 19, 2017
3 replies
1007 views

So I had to get a new computer since my old one died and it happened to correspond with the latest updates of DW. I had restored my hard drive so CC 2017 was already on my machine. Unlike the other apps in creative cloud, DW did not say "upgrade" it just says install so I installed. Now I realized it put the DW versions side by side with no apparant way to uninstall the old version via the creative cloud app. Is it good enough to trash the old applications folder for CC 2017 or is there anything else I would need to remove as well? And to answer an anticipated question, yes I have my settings/sites in the new DW so I don't need to keep the old version around.

This topic has been closed for replies.

B

Ben M

Author

Community Expert

Preran - I was able to get the uninstallers to work via the manual method I described above. I can PM you the details, but for now I am good to go. I'm not sure why the application didn't see the apps already installed, but hoping that it is all resolved now.

Nancy - Normally I wouldn't but since my old computer died and I recently booted up a new one I thought about giving it a fresh start with the latest version. I'm not sure if my problem is specific to moving my data from one machine to another as this is the first time I've done this, but I am hoping this is now resolved.

Preran

Community Manager

Hi Ben,

Glad to hear that your issue has been resolved. I am not sure how much I would be able to help you from here, but just in case you run into this problem again, give me a shout.

We can still investigate the issue for you if you think it is sign of a larger malaise on your computer.

Thanks,

Preran

Nancy OShea

Community Expert

I wouldn't be too quick to uninstall 2017 yet. I like to keep my previous version for a few weeks just in case I need to revert back to it.

Nancy O'Shea— Product User & Community Expert

pziecina

Legend

Don't know about a Mac, but on windows simply uninstall the version using the system settings - applications panel.

No problems are experianced after doing so.

B

Ben M

Author

Community Expert

Unfortunately, that doesn't work on a Mac but it got me thinking. Under Applications --> Utilities --> Adobe Installers, there were individual uninstaller files for the Mac that Adobe saves. So going in there will remove any version, old or new, of an Adobe app installed on a Mac if the Creative Cloud app is not reading installed apps properly.

Preran

Community Manager

Hi Ben,

I am sorry that you are having problems with installation. Can you please send me your Adobe ID, location, and phone number over a private message? We will get in touch with you for investigation ASAP.

Thanks,

Preran

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