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Jeffery.Wright
Jeffery.Wright
Inspiring
May 15, 2025
Question

Updating Dreamweaver to 21.5 = 10 minutes hanging on 93%

  • May 15, 2025
  • 3 replies
  • 420 views

So I cancelled the install and so far I'm in for 20 minutes "Canceling" and I have no Dreamweaver to use to get work I have to do, done. 

 


It's 2025 and Adobe still can't get this right?  Why can't I just download the file and install it manually?  It's bad enough that my Adobe stocks are deep underwater ($400 a share today?),  but I can't even use the program I've had a subscription to for several years... 

Win11 Enterprise, high powered media production workstation, btw... if that matters. 

Has anyone managed to  surmount this situation? How did you do it? 

Thanks. 

-JW

3 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
May 15, 2025

Don't use Opera browser during installation.

 

 

Nancy O'Shea— Product User & Community Expert
Jeffery.Wright
Jeffery.WrightAuthor
Inspiring
May 15, 2025

Just Chrome and Edge here... thanks. 

Nayan_Kankariya
Community Manager
Nayan_KankariyaCommunity Manager
Community Manager
May 15, 2025

Hi @Jeffery.Wright,

 

Thanks for writing to us. We apologize for the hang being observed while updating Dw. We suspect the installation would have gone through while there is a stuck at 93%. Can you please try rebooting the machine and check your default installation location. You can also invoke CCD to install Dw again.

 

Have a pleasant day!

 

Regards,

Nayan

Dreamweaver Team

Jeffery.Wright
Jeffery.WrightAuthor
Inspiring
May 15, 2025

I appreciate that, but I am very busy and just want to get some work done, I have a few hot projects open and cannot just shut down my machine, as is the case with most developers. Why would this requirement be a part of trying to use Adobe products? Can I not update Adobe products without bringing my entire work day to a halt? Why doesn't CCD simply work? Thanks. 

Nayan_Kankariya
Community Manager
Nayan_KankariyaCommunity Manager
Community Manager
June 25, 2025

Hi @Jeffery.Wright,

 

Thanks for reverting. We see this issue to be machine specific and hence our request to try installing after performing machine reboot. We have not heard about this issue from other users and sources. In case the issue persists, we can have a short remote connect session at your kind convinient time and try fixing the installation issue.

 

Have a pleasant day!

 

Regards,

Nayan

Dreamweaver Team

Jeffery.Wright
Jeffery.WrightAuthor
Inspiring
May 15, 2025

2 hours later and "Canceling" is still running... 

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