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A
Anonymous
November 21, 2016
Answered

Upgraded to Dreamweaver CC 2017 - crashes every few minutes

  • November 21, 2016
  • 2 replies
  • 579 views

I upgraded and now dreamweaver crashes after a few minutes constantly. I can't even use the application anymore

How can I fix this?

    This topic has been closed for replies.
    Correct answer BenPleysier

    Please also check this out vulcancontrol.dll missing

    2 replies

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    November 21, 2016

    If you have it, uninstall Lavasoft's Web Companion.  It's a known conflict with Adobe software.

    Your Windows Event Viewer or Mac Crash Logs will tell you exactly which module is faulty.

    Nancy O.

    Nancy O'Shea— Product User & Community Expert
    A
    Anonymous
    November 22, 2016

    I'm using Windows 8.1

    ======

    windows event viewer shows this:

    ======

    Log Name:  Application
    Source:    Application Error
    Date:      11/21/2016 2:07:58 PM
    Event ID:  1000

    Task Category: (100)

    Level:     Error
    Keywords:  Classic
    User:      N/A
    Computer:  Dev8-PC

    Description:

    Faulting application name: Dreamweaver.exe, version: 17.0.0.9314, time stamp: 0x57fbec4d

    Faulting module name: VulcanControl.dll, version: 5.2.0.50, time stamp: 0x57338848

    Exception code: 0xc0000409

    Fault offset: 0x0000000000026cf4

    Faulting process id: 0x36a0

    Faulting application start time: 0x01d244319034b840

    Faulting application path: C:\Program Files\Adobe\Adobe Dreamweaver CC 2017\Dreamweaver.exe

    Faulting module path: C:\Program Files\Adobe\Adobe Dreamweaver CC 2017\VulcanControl.dll

    Report Id: 32391e82-b026-11e6-82b7-acb57dc1e5c0

    Faulting package full name:

    Faulting package-relative application ID:

    Event Xml:

    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

      <System>

    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2016-11-21T20:07:58.000000000Z" />
    <EventRecordID>104345</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Dev8-PC</Computer>
    <Security />

      </System>

      <EventData>

    <Data>Dreamweaver.exe</Data>
    <Data>17.0.0.9314</Data>
    <Data>57fbec4d</Data>
    <Data>VulcanControl.dll</Data>
    <Data>5.2.0.50</Data>
    <Data>57338848</Data>
    <Data>c0000409</Data>
    <Data>0000000000026cf4</Data>
    <Data>36a0</Data>
    <Data>01d244319034b840</Data>
    <Data>C:\Program Files\Adobe\Adobe Dreamweaver CC 2017\Dreamweaver.exe</Data>
    <Data>C:\Program Files\Adobe\Adobe Dreamweaver CC 2017\VulcanControl.dll</Data>
    <Data>32391e82-b026-11e6-82b7-acb57dc1e5c0</Data>
    <Data>
    </Data>
    <Data>
    </Data>

      </EventData>

    </Event>

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    November 22, 2016

    Faulting module name: VulcanControl.dll

    Update your graphics driver.  That's what's causing your crashes.

    Nancy O'Shea— Product User & Community Expert
    Jon Fritz
    Community Expert
    Jon FritzCommunity Expert
    Community Expert
    November 21, 2016

    Have you restarted since installing the program?

    If so, what do your crash reports say?
    Are there any error alerts coming up?
    What OS and version?
    Have you tried anything from the DIY troubleshooting section? DIY troubleshooting kit for Dreamweaver

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