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batteryboy1
Known Participant
February 10, 2014
Question

Why does Dreamweaver CC keep crashing!!!

  • February 10, 2014
  • 45 replies
  • 47730 views

Dreamweaver CC keeps crashing!!!

Randomly,  Dreamweaver CC pops up error message.

"Adobe Dreamweaver is not responding" with 3 option.

1. "Check for solution and close program" or 2. "Close program" or 3. "Wait for the progeam to respond". I selected the "Wait" option a couple times. Waited for over 15 minutes and it never recovered. The best option left was to  "Check for solution and close program". The program closed and I lost all my unsaved work. This happens all the time. At least 2-3 times in a 6 hour session. About 6 pages open and doing nowing out of the ordinary. Long time Dreamweaver user.. Nothing much else running in the background. 6 month old laptop and it used to happen on my last laptop.

I'm only working with standard html files with arial font, not {}, not Fluid Grid, and no media queries is css.

Been working on this for over 6 months. Thought CC would get it fixed. The msvcr100.dll is the original version. Double checked. Been deleting the DW cache regularly.. 

Search all adobe support including this one: http://forums.adobe.com/message/5630415#5630415#5630415

Additionally it appears windows 8 is store my adobe files here. C:\Users\David\AppData\Local\Temp\WERE78D.tmp

"C:\Users\David\AppData\Local\Temp\WERE78D.tmp\Dreamweaver.exe.xml"

"C:\Users\David\AppData\Local\Temp\WERE78D.tmp\memory.hdmp"

"C:\Users\David\AppData\Local\Temp\WERE78D.tmp\triagedump.dmp"

"C:\Users\David\AppData\Local\Temp\WERE78D.tmp\WERInternalMetadata.xml"

"C:\Users\David\AppData\Local\Temp\WERE78D.tmp\AppCompat.txt"

"C:\Users\David\AppData\Local\Adobe\XMP\File Info\4.0\work\FileInfoPrefs.xml"

"C:\Users\David\AppData\Local\Adobe\XMP\File Info\4.0\work\FileInfoLibraryPrefs.xml"

"C:\Users\David\AppData\Local\Temp\AdobeDownload\DLM.log"

"C:\Users\David\AppData\Local\Temp\AdobeDownload\DLM_Native.log"

  • WIndows 8 version 6.2 (build 9200)
  • 64-bit Operating System x64-based processor.
  • 4th generation Intel® Core™ i7-4700MQ Processor
  • 16GB DDR3 System Memory (2 Dimm)
  • NVIDIA GeForce GT 740M Graphics with 2048MB of dedicated video
  • 1TB 5400 rpm Hard Drive

Below is the error message.

Description:

  A problem caused this program to stop interacting with Windows.

ADOBE REPORT

Problem signature:

  Problem Event Name: AppHangB1

  Application Name: Dreamweaver.exe

  Application Version: 13.2.0.6466

  Application Timestamp: 52a8e373

  Hang Signature: 68d8

  Hang Type: 0

  OS Version: 6.2.9200.2.0.0.768.101

  Locale ID: 1033

  Additional Hang Signature 1: 68d81c0b8c76a928b9599171c1ee38ab

  Additional Hang Signature 2: a04c

  Additional Hang Signature 3: a04c3811fce2b1f51c8b6128fd075f9b

  Additional Hang Signature 4: 68d8

  Additional Hang Signature 5: 68d81c0b8c76a928b9599171c1ee38ab

  Additional Hang Signature 6: a04c

  Additional Hang Signature 7: a04c3811fce2b1f51c8b6128fd075f9b

MICROSOFT REPORT

Description

Faulting Application Path:          C:\Program Files (x86)\Adobe\Adobe Dreamweaver CC\Dreamweaver.exe

Problem signature

Problem Event Name:          APPCRASH

Application Name:          Dreamweaver.exe

Application Version:          13.2.0.6466

Application Timestamp:          52a8e373

Fault Module Name:          MSVCR100.dll

Fault Module Version:          10.0.40219.325

Fault Module Timestamp:          4df2be1e

Exception Code:          40000015

Exception Offset:          0008d6fd

OS Version:          6.2.9200.2.0.0.768.101

Locale ID:          1033

Additional Information 1:          8f36

Additional Information 2:          8f36287b943d1cd6a6f46a3560655074

Additional Information 3:          e3e8

Additional Information 4:          e3e8d866a67186d01ba130d33f96d207

    This topic has been closed for replies.

    45 replies

    Show previous replies
    S
    skyviking
    Participant
    August 29, 2014

    I thought I was the only one experiencing this problem. Adobe, it's high time you addressed this issue - apparently it's been going on for some time according to the posts I read on this forum. It is a CONSTANT source of aggravation!  Can I get my money refunded please?  You have some nerve charging customers for a product that doesn't perform as it should!

    jarufo_ca
    jarufo_ca
    Participant
    June 20, 2014

    Same problem here - I have downloaded the new version and now just opening a file causes it to freeze.  If I change anything in the file that is open it freezes, if I try to save it it freezes, preview freeze, its ridiculous - there is a 50/50 chance that it won't completely crash but when it does I lose all changes.  Is there an actual fix for this?  I use a PC with windows version 8 if that helps.

    ArunKaza
    Adobe Employee
    ArunKaza
    Adobe Employee
    June 20, 2014

    @jarufo.ca

    Can you confirm if you are using Win8 and not Win8.1 OS version?

    Was DWCC freezing on the same machine earlier? If no and its only the latest DWCC 2014 (14.0.0.6733) that is having a problem, then please follow the below steps.

    1. While DWCC 2014 is running and has freezed for you while working, navigate to: C:\Windows\SysWOW64\ folder.

    2. Inside the folder, search for taskmgr application and double click to launch it.

    3. Locate Dreamweaver CC-2014 process name in the list shown and then do a right click on it to get context menu.

    4. Choose "Create Dump File" option from the context menu.

    5. Once the dump process is complete, it would show the location where it got created.

    6. Navigate to the same location, and copy that .DMP file and mail it across to "arunk@adobe.com"

    7. Along with that, do take the screenshot of the TaskManager process to see if DWCC-2014 is showing a spike in CPU usage.

    Analyzing the dump file shall provide us more data on where exactly is DW getting stuck for you.

    Regards,
    Arun

    S
    stevenirwin
    Participant
    May 7, 2014

    I managed to fix my problems (most of them anyway) by setting up a testing server on my own pc using XAMPP and publishing to that using local file transfer.

    Thanks to Paul's suggestion I then use an ftp client to upload those folders to the server.  It is actually quite quick as only the changed files are uploaded.

    There is definitely something wrong with the ftp sync function as that was where the majority of my crashes came from.

    I haven't had to delete a cache file in a week!  Things are looking up.

    B
    batteryboy1Author
    Known Participant
    May 7, 2014

    Ok, here we go again. This happened last time.

    I took the time to set up the Adobe dump files, forwarded and documented all the essential elements of my IT environment. I even documented and forwarded many situations in which the DW was crashing And yet again, the email were rejected by the Adobe servers.

    Can someone at the Adobe Farm please send me the correct email to forward the dump files. This little stuff is so frustrating and time consuming. It is costing us hundreds of dollars in downtime and support assistance for the adobe tech team. Are you telling me that after all this time they can't figure out a simple crashing problem that many people are experiencing continually. Are not the Dump files a record of the crash experience. I wonder if the Boss Man ever reads these complaints. Because if the Big Boss Man saw these easy fix issues someone would be hung out to dry. This is just bad customer service and support of a money making product. this really does hurt the brand.

    Anyway, here is the official rejection from Adobe from the email server.


    Mail Delivery System <MAILER-DAEMON@mx-in1.m1phx1.jivehosted.com>

    10:38 AM (4 hours ago)

    to me

    This is the mail system at host mx-in1.m1phx1.jivehosted.com.

    I'm sorry to have to inform you that your message could not

    be delivered to one or more recipients. It's attached below.

    For further assistance, please send mail to postmaster.

    If you do so, please include this problem report. You can

    delete your own text from the attached returned message.

                       The mail system

    <jive-1534160817-1d6fo-2-3mtyw@adobe-v7.hosted.jivesoftware.com>: host

        10.166.2.10[10.166.2.10] said: 553

        <jive-1534160817-1d6fo-2-3mtyw@adobe-v7.hosted.jivesoftware.com> address

        unknown. (in reply to RCPT TO command)

    Final-Recipient: rfc822; jive-1534160817-1d6fo-2-3mtyw@adobe-v7.hosted.jivesoftware.com

    Original-Recipient: rfc822;jive-1534160817-1d6fo-2-3mtyw@adobe-v7.hosted.jivesoftware.com

    Action: failed

    Status: 5.0.0

    Remote-MTA: dns; 10.166.2.10

    Diagnostic-Code: smtp; 553

        <jive-1534160817-1d6fo-2-3mtyw@adobe-v7.hosted.jivesoftware.com> address

        unknown.

    K
    Adobe Employee
    kchopra
    Adobe Employee
    June 9, 2014

    Hi batteryboy1,

    We are very sorry for all the inconvenience. Can you please send me the crash logs.We will look into it and get back to you.

    Thanks

    Kusha!

    S
    stevenirwin
    Participant
    April 30, 2014

    I have the same issues. 

    Mostly occurs when DW updating remote server.

    I have played around with the ftp settings etc. bot no change.

    I can have 5 crashes in 10 minutes just trying to complete the same action!

    Win 8.1 64Bit, latest CC.

    I can send crash logs if it helps.

    Thinking about going back to CodeCharge as DW and extensions is just too prone to crash....and yes I have recreated the Config folder umpteen times including deleting the cache file etc etc.

    P
    Paul_Scullion
    Participating Frequently
    April 30, 2014

    Steven,

    I would not be able to interpret the logs. When it crashes frequently I switch to a file upload program on another PC which sends the files up without problem. I am working with another company on a project where we have our own server on the internet and this would constantly crash or refuse to return tables. I then created a development area for the same site on a shared server with another ISP. This works to a point, still have some crashes, but generally get by. I then copy the file over to the live folder and DW sends them up without a problem, again reinforcing the connection script error issue.

    We spent some time analysing the reason why our own server would not accept DW traffic. We concluded it was the server side connection scripts that were the issue. We also think the broadband speed can be an issue, mine is only 3u/05d.

    Sorry I cannot be more helpful.

    S
    stevenirwin
    Participant
    April 30, 2014

    Thanks Paul.

    I will try using an ftp program.  It works ok on a local server using file transfers, just seems to crash regularly with ftp.

    I use alot of DMXZone extensions and these are quite often updated as well when I make a change.

    Using an external ftp program is more time consuming because there is no sync function i.e. usually have to update everything to then test.

    I suppose if you factor in restarting DW when it crashes and lost or corrupted work it should work out in the long run.

    Hopefully Adobe visits the forum and can offer some advice.

    I appreciate your reply

    V
    vharis
    Participating Frequently
    February 10, 2014

    @batteryboy

    We deeply regret the fact that you are inconvenienced by the crashes and thanks for all the info that you have shared ,what would help us more is if you can describe your workflow

    1. can you plese share your approximate steps when you encountered the crash

    2. A screencast of the same would be all the more useful

    And if you can share the crsh dumps with us , this would provide us the relevant info about the crash more the other data that you shared .Please follow the below steps to obtain crash dumps on Windows

    Create the following registry entries at HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting[LocalDumps]

    Note : The registry key LocalDumps is not created by default

    Add two registry values under LocalDumps as

    Name: DumpFolder

    Type: REG_EXPAND_SZ

    Data:%LOCALAPPDATA%[CrashDumps]

    Name:DumpType

    Type:REG_DWORD

    Data:1

    When the application crashes you will find the crash dump at D:\Users[UserName]\AppData\Local\CrashDumps

    And please share the Crash Dumps with us

    ..Harish

    B
    batteryboy1Author
    Known Participant
    February 10, 2014

    Thanks you for your quick response....

    Yet another crash... 5 hours later....

    It happens most often when I'm working fast.

    Registry created.. dump files quite large.. where do I send them... I dont see a file upload option here?

    I think you mean C: and not D:

    "C:\Users\David\AppData\Local\CrashDumps\Dreamweaver.exe.17592.dmp"

    9,767KB

    Photo Attached

    Problem signature:

      Problem Event Name:          APPCRASH

      Application Name:          Dreamweaver.exe

      Application Version:          13.2.0.6466

      Application Timestamp:          52a8e373

      Fault Module Name:          MSVCR100.dll

      Fault Module Version:          10.0.40219.325

      Fault Module Timestamp:          4df2be1e

      Exception Code:          40000015

      Exception Offset:          0008d6fd

      OS Version:          6.2.9200.2.0.0.768.101

      Locale ID:          1033

      Additional Information 1:          8f36

      Additional Information 2:          8f36287b943d1cd6a6f46a3560655074

      Additional Information 3:          e3e8

      Additional Information 4:          e3e8d866a67186d01ba130d33f96d207

    V
    vharis
    Participating Frequently
    February 10, 2014

    @battery boy : Can you please mail the .dmp file to vharisatadobedotcom ,

    alos please share the test files and the approximate steps you were upto when it crashed

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