1,100+ Pro Presets Bundle

Question

I recently purchased this bundle, but I am not getting the download instruction either in my creative cloud or the website (although it is giving me the right to remove the bundle, which I have not downloaded)

Please help - very frustrating.

David__B · Accepted Answer

It just goes from bad to worse. Now getting Error 16 reading every time I try to access any software through creative cloud

Its asking me to uninstall and reinstall the produce, which means I assume I’m going to lose my work.

Not only is the product, which i pay annual fee for, to be let down, but its costing me money.

Thank you. Really, really, really frustrated at you guys at the moment.

You really need to stop up.

Hi John,

We have this article that goes over troubleshooting error 16

Configuration error in Adobe Creative Cloud

If you're still facing difficulties I'd suggest starting a new thread in this forum Creative Cloud Download & Install

They should be able to assist with the installation issue.

Best,

- Dave

David__B · Answer

Hi Northern Echoes,A few questions to better understand:This is the product correct? https://exchange.adobe.com/addons/products/13097#.Wb_oiMZryJA Are you on Windows or Mac? What version of the OS?Which version of Lightroom are you using?Have you gone through any of the troubleshooting listed here: https://www.adobeexchange.com/resources/19Thanks,- Dave

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