Adobe Exchange extensions not showing in After Effects

Hey I was wondering if anyone else is having this problem and happens to know how to solve it.

So my colleagues and I just changed laptops and reinstalled AE, but none of our extensions from Adobe Exchange are showing up at all on any of our computers (Mac and Windows). When we go to windows>extensions none of our extensions show up there.

We've uninstalled and reinstalled the extensions in question and restarted computers and all that jazz but no luck.

We can't figure out why this is. We are logging in on different accounts but experiencing the same issue and it's starting to affect work.

Any help out there from some kind souls would be super appreciated