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January 19, 2026
Question

Adobe Exchange Publisher account broken – plans not loading, app pages crash

  • January 19, 2026
  • 1 reply
  • 36 views

I am an Adobe Exchange publisher with already published paid ZXP extensions:

https://exchange.adobe.com/apps/cc/204619/social-exporter
https://exchange.adobe.com/apps/cc/204633/effect-remover-pro

My Adobe account is currently broken:
- Adobe Account shows "Unable to load plans"
- Exchange app pages show: "Something went wrong and the Details app crashed"
- Adobe support says I have no paid products, which is incorrect for a publisher

This is clearly an ACCOUNT ENTITLEMENT / SYNC issue.
Please escalate this to the Adobe Exchange / Commerce team to resync my account.
This issue is blocking me from managing and accessing my published Exchange listings.

    1 reply

    erinferinferinf
    Adobe Employee
    Adobe Employee
    January 21, 2026

    It looks to me (via internal discussions) that the engineering is reaching out to you directly.

     

    Thank you, engineering team!