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oleksiim29727441
oleksiim29727441
Participant
May 12, 2017 8:50 AM UTC
Answered

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Hi, All!

I'm experiencing an issue with uploading a new patch to Adobe Exchange portal. I have an addon in the private mode. Usually it takes 2 minutes but now it's been processing 36 hours and it's not going to finish. It's showing the same on the different computers. Something is wrong with it. How can I stop it and try again? It's preventing me from uploading new versions.

My last discussion was modified by some reason so I'm not able to reply to it. That's why I created a new one. Also I can't create a discussion in the Adobe Exchanges, it doesn't allow me.

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rfatima
rfatimaCorrect answer
Participating Frequently
May 18, 2017 7:09 AM UTC

Can you confirm if you are still facing this? This has been fixed.

-Rabab

Adobe Addon Vetting/Support

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9 replies

thevoltmaster
thevoltmaster
Participant
Jul 17, 2017 8:14 PM UTC

Im having this issue as well. Ive sent an email to avetting@adobe.com but havent heard back yet. Im wondering if this is a signing problem on my end, or if this a problem on Adobe's end. The ZXP tool told me the sign was successful, however I had to sign using a new digicert timestamp and im wondering if that has broken my signing procedure

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rfatima
rfatima
Participating Frequently
Jul 18, 2017 3:43 AM UTC

We are working on this on priority, for any such case kindly mail at avetting@adobe.com with your publisher name.

Thanks,

Rabab

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qwerwqer
qwerwqer
Known Participant
Sep 19, 2017 7:40 PM UTC

This has happened to me as well, on a patch to an existing extension. I've published twice successfully in the past week, and it's the same packaging and signature, so I don't think it's anything to do with my ZXP.

I emailed avetting@adobe.com - is that still what we're supposed to do?

https://exchange.adobe.com/addons/products/19853

This is the live page for the extension, and 1.22.2 has been hung up now in analysis for many hours.

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rfatima
rfatimaCorrect answer
Participating Frequently
May 18, 2017 7:09 AM UTC

Can you confirm if you are still facing this? This has been fixed.

-Rabab

Adobe Addon Vetting/Support

Translate
oleksiim29727441
oleksiim29727441Author
Participant
May 18, 2017 7:33 AM UTC

Yes, it's been fixed.

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