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juanj41378139
Participant
July 18, 2018
Answered

Answering reviews

Hi, I´m a producer here and a customer wrote a negative review with problems during installation. Is there any way to answer reviews or contact the customer for helping him?

Thank you

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Jonathan Ferman
Jonathan FermanCorrect answer
Inspiring
July 19, 2018

Hi Juan,

Today on Exchange a user can edit their review so can you details of who submitted the review and your product name and we can look into it.

We are also working to implement the ability for developers to reply to reviews and notify the user when you do reply. We are currently scoping the work to implement this.

I hope that helps and look forward to seeing the details of the user submission.

Thanks,

Jonathan

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3 replies

Jonathan Ferman
Jonathan FermanCorrect answer
Inspiring
July 19, 2018

Hi Juan,

Today on Exchange a user can edit their review so can you details of who submitted the review and your product name and we can look into it.

We are also working to implement the ability for developers to reply to reviews and notify the user when you do reply. We are currently scoping the work to implement this.

I hope that helps and look forward to seeing the details of the user submission.

Thanks,

Jonathan

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    juanj41378139Author
    Participant
    July 19, 2018

    Thank you Jonathan

    This is the product: https://www.adobeexchange.com/creativecloud.details.20179.html

    INSTA One Presets for Adobe Lightroom

    And the review is by Chris Meadows, that couldn´t install the presets but gave me a 1 star review

    Thanks

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      ALsp
      ALsp
      Legend
      July 18, 2018

      Interesting question. One of the many reasons we will not put our products on the App Store (except for 2 interesting test cases) involves reviews, which kind of illustrate the degradation of civility and ethics in the modern world . I have no answer for you, but am very curious to hear Adobe's answer.

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