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Maxim3
Known Participant
June 26, 2019
Question

EXMAN_FAILED_UPDATE_DATABASE error

  • June 26, 2019
  • 2 replies
  • 2275 views

Hello

I've met a problem what my extention was rejected by adobe with error -509 EXMAN_FAILED_UPDATE_DATABASE

Does somebody know what it a reason of this error and how to win it?

This topic has been closed for replies.

2 replies

jlockman
Adobe Employee
jlockman
Adobe Employee
July 11, 2019

Hi, Maxim.

This may be a really dumb question, but did you package your extension with the packager? ExManCMD is the extension packager and extension manager, and you need to properly package your extension before loading it into the Marketplace.

Getting-Started-guides/Package Distribute Install at master · Adobe-CEP/Getting-Started-guides · GitHub

Also, be sure to time stamp the package.

M
Maxim3Author
Known Participant
July 17, 2019

I remembered. I started to use ZXPSign for sing my package from this project. But because it was several weeks ago then I forgot this detail. Previously I many years used ucf.jar for packaging and signing my products and it worked fine. Adobe support team advised me to use ZXPSig begin from new project. They again contanted with me and advised to check a new their idea about possible reason of problem, I'll do it and try to upload new zxp again

erinferinferinf
Adobe Employee
erinferinferinf
Adobe Employee
June 27, 2019

Hello Maxim3,

Do you mean that your extension was rejected from being listed on the Exchange? Or do you mean your extension will not install? Have you already tried contacting support?

Just checking!

Erin

M
Maxim3Author
Known Participant
June 27, 2019

Extention was rejected from the adobeexchange.com server. Of course, I appealed to tech support and they advised me to ask on the forum

erinferinferinf
Adobe Employee
erinferinferinf
Adobe Employee
July 2, 2019

Hi Maxim3,

For future reference, just in case, a JIRA bug has been filed internally about your issue: EXCH-4204964

If you don't hear from anyone for awhile, refer to the bug number in your email to support and ask about the status.

Best,

Erin

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