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C
copello74
Participant
October 6, 2023
Question

Extension license expired before time [Softmatic Barcode Extension for Indesign]

  • October 6, 2023
  • 3 replies
  • 430 views

Hello 

I did buy softmatic barcode extension for indesign on february 2023 and I worked these mounths with the extension but it does not work anymore and if I go to the creative cloud it says that I have to buy again

but the license it is for 1 year...

 

I don´t know what is the problem

 

Thanks

    This topic has been closed for replies.

    3 replies

    M
    Community Expert
    Manan JoshiCommunity Expert
    Community Expert
    October 7, 2023

    Moved this to Exchange forum for better support.

    -Manan

    -Manan
    M
    Community Expert
    Manan JoshiCommunity Expert
    Community Expert
    October 7, 2023

    Seems you purchased the extension via Adobe exchange then in such a case probably Adobe support should be the first one to contact for the licensing issue. Also see the follwing article if it helps. You can even try log out and log in into your Creative Cloud app that might help

    https://helpx.adobe.com/creative-cloud/kb/troubleshoot-common-addon-installation-issues.html

    -Manan

    -Manan
    Robert at ID-Tasker
    Robert at ID-Tasker
    Legend
    October 6, 2023

    You should rather contact Softmatic? 

     

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