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juanh16961809
Participant
Aug 1, 2017 6:29 PM UTC
Answered

fail to remove add on

ive been trying to installed two add ons and I haven't been able to install them, I've tried to remove it but I received a message stating "The Add-on___ failed to remove: Failed to update the database" please help me remove so I can try reinstalling it, thank you everyone.

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rfatima
rfatimaCorrect answer
Participating Frequently
Aug 2, 2017 6:09 AM UTC

Hi There, Can you mail us your details, your account id and products you are trying to accquire. Connect with us at avetting@adobe.com.

-Rabab

Adobe Addons Avetting/Support

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rfatima
rfatimaCorrect answer
Participating Frequently
Aug 2, 2017 6:09 AM UTC

Hi There, Can you mail us your details, your account id and products you are trying to accquire. Connect with us at avetting@adobe.com.

-Rabab

Adobe Addons Avetting/Support

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