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Participant
August 1, 2017
Answered

fail to remove add on

  • August 1, 2017
  • 1 reply
  • 662 views

ive been trying to installed two add ons and I haven't been able to install them, I've tried to remove it but I received a message stating "The Add-on___ failed to remove: Failed to update the database" please help me remove so I can try reinstalling it, thank you everyone.

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Correct answer rfatima

Hi There, Can you mail us your details, your account id and products you are trying to accquire. Connect with us at avetting@adobe.com.

-Rabab

Adobe Addons Avetting/Support

1 reply

rfatima
rfatimaCorrect answer
Participating Frequently
August 2, 2017

Hi There, Can you mail us your details, your account id and products you are trying to accquire. Connect with us at avetting@adobe.com.

-Rabab

Adobe Addons Avetting/Support