forced to change account email - lost plugins

This year I moved to a new country.

In order to update my payment method adobe made me create a new account.

Lost access to 'animator's toolbar pro' which I purchased in 2018.

After chatting with support they said I should buy it again then they will refund me.

So I did.

Now they are not refunding me.

What can I do?

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Community Expert

Unfortunately, We don't have a way to manage it and you need to contact customer care again.

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