Formatting Issues

Created book in MS Word - Exported to InDesign with no problems (each chapter in seperate file, etc.) Want to create a REFLOWABLE eBook. Formatted in InDesign as desired, each chapter, etc., when I select the BOOK selection and then eBook, the vertical formatting is lost. I used the required Shift+Rtn for the white spaces above the chapter name as told by Adobe and for ALL white space where needed. The result is a document where all of the verticle spacing at the beginning of each chapter is lost, (everything is squshed)

I have called TS at Adobe 4 seperate times and been lectured on how to use Adobe, how to use a computer, etc (I worked with IBM on teh first PC and had the first online computer company in the world, recognized by AT&T) and my reseller number for PageMaker was 2 digets) All of TS responses were different and none worked. 

What code sequence am I missing to preserve the vertical spacing that I see in eBooks all the time?

Thanks