Installation failed, general errors

Hi All,

We have uploaded a custom plugin without errors, but now when we try to install it we got installation failed, general error message on Creative Cloud.

Is there any log file or ideas how to find the real reason why it is not being installed?

Error message

The Add-on <addon-name> failed to install: General error message. Click here for more information

Solution

Contact the Adobe Exchange Online Forum or the producer for assistance.

Thanks in advance.