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Cindy Downes
Participant
November 10, 2023
Question

Installing .ccx plugin Failed to install, status = -198

  • November 10, 2023
  • 1 reply
  • 1073 views

 

Trying to get my UXP plugin i'm developing installed on the machine for a client and they get this.

H:\>"C:\Program Files\Common Files\Adobe\Adobe Desktop Common\RemoteComponents\UPI\UnifiedPluginInstallerAgent\UnifiedPluginlnstallerAgent.exe" /install "C:\Users\jmatejka\Downloads\GC_Plugin-ejx7en_ID_l.0.3.ccx"
Installing extension with file path = C:\Users\jmatejka\Downloads\GC_Plugin-ejx7en_ID_l.0.3.ccx Failed to install, status = -198!
H:\

 

Not getting much feedback from there IT department beyond a screenshot with that and them telling me its a "permissions" thing.    I have verified they have the correct version of indesign 18.5.

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    1 reply

    M
    Community Expert
    Manan JoshiCommunity Expert
    Community Expert
    November 11, 2023

    The error codes for installation are given at the following link. However, i don't see any description for error -198

    https://helpx.adobe.com/in/creative-cloud/kb/troubleshoot-common-addon-installation-issues.html#still-facing-issues

    I think you should follow the instructions to send the log file to Adobe as instructed at the end of the article. I am tagging @erinferinferinf as well if she can help us with this.

    -Manan

    -Manan
      C
      Cindy DownesAuthor
      Participant
      November 12, 2023

      Thanks @Manan Joshi I'll reach out to their IT department and see if they can pull together the log file.   I don't have access to the machine myself so its been difficult troubleshooting this.

      erinferinferinf
      Adobe Employee
      erinferinferinf
      Adobe Employee
      December 6, 2023

      This list of error codes is still correct:

       

      EXMAN_FAILED_USER_ADOBE_DIR_NOT_PRESENT = -198

       

      🤔 🤔

       

      For CCX files, you might have the end user attempt some of Greg Benz's troubleshooting steps, this is a great list: https://gregbenzphotography.com/installing-a-uxp-panel-from-ccx 

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