Hello,
I have the add-on extension keyrame caddy and it's not aapearing in my extension drop down. I removed the downloaded and attempted to add it back however i get this message below:
Installation failed, could not validate license online
May I get some assistance with this thank you
Hello Patrick,
Please Follow given troubleshooting steps:
Step1:
• Open your Animate/Flash, go to ‘Help’>’Sign Out’ and then Sign In again using your id.
• Quit your Animate/Flash
Step2:
• Launch https://creative.adobe.com/addons/my_addons, log out and log in again using your id.
• Then click on ‘Remove’, then ‘Install’. Please wait a few moments, then check the ‘Activity Stream' in the CC Desktop App, and confirm if it states that installation was successful, or failed?
• If nothing happens or if it fails then either contact us at asupport@adobe.com or continue to troubleshoot.
• Click on your add-on, which is acquired
• Go to ‘Where to find it’ section
• Expand “Download / Install your Add-on another way” link
• Click on “Download using Extension Manager >” link, you will be navigated to a page where download option will appear.
• Download your add-on, it will be downloaded in ZXP format.
Step3:
• http://install.anastasiy.com/ go to this extension manager to install or
• Follow the link in order to install your ZXP file for your add-on by using ExMan Cmd Line Tool: https://www.adobeexchange.com/resources/28
• Most of the steps you have already done in step2, so it would be easier for you to follow the link.
Please let us know if you face any problem in any of the above and contact us at asupport@adobe.com
Regards,
Adobe Exchange Support
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