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Participant
October 17, 2022
Question

Looking for invoice for plugin

  • October 17, 2022
  • 2 replies
  • 164 views

Hello,

 

I cannot find the invoice for a plugin that I paid and downloaded within the Adobe Creative Cloud Marketplace.

 

Can you please help me to download it?

This topic has been closed for replies.

2 replies

erinferinferinf
Adobe Employee
Adobe Employee
October 18, 2022

Although I'm sure Manan is correct, I'm curious why you need the invoice. Did you forget the name of the plugin, and now you can't find it again in the Marketplace?

 

Do you use the Creative Cloud desktop app?

 

Can you go to the "Manage plugins" section and download it from there?

 

Community Expert
October 18, 2022

Hi @Julian26574164u9za,

You would need to contact support for help in this matter as only they have access to account related information. To contact support follow the instructions given below
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

-Manan